Project Management Technical Support

Michael G Pagendarm

California

Home: 510-***-**** • Mobile: 510-***-****

********@***.***

OVERVIEW

Collaborative problem solver who uses customer focus, project management and detailed processes to produce high quality products. Expert at identifying the root cause of issues and prioritizing fixes to meet schedules. Enthusiastic tester who consistently meets commitments with integrity.

SUMMARY

• 10+ years of experience testing client/server systems and drivers.

• Experience working directly with Project Management, Engineering and 3rd Party Manufacturers.

• Efficient communication and collaboration with stakeholders.

• Strong working knowledge of SDLC and SQA methodologies.

• Experienced with Agile/Scrum development and testing processes.

• Ability to create QA documentation (test plans, test cases, test matrices, release notes).

• Ability to monitor, communicate and negotiate defects until resolved.

• Proficient in functional, boundary, GUI, regression, stress and user experience testing, including UAT.

• Experience testing on Windows(7,8,10), Macintosh OSX, Android and IOS.

• Knowledge of PC hardware/software installation, configurations and upgrades.

• Performed test case automation design, development and scripted 200+ automated test cases.

• Ability to launch builds, support delivery, validate and trouble shoot build issues.

• Partnered with managers to develop new strategies and concepts for the QA department. We reduced budgets by 10%, which required innovative ideas in order to reduce expenditures.

• Designed and implemented 6-12 month schedules to include multiple milestones and quality criteria. Drove and ensured quality of products from design to manufacturing.

• Develop new testing processes and reduced schedules by 25%.

• Helped create and adopt new testing and bug reporting criteria. This reduced bug review time by 50%+ and defined levels for bug importance.

• Performed White Box and Black Box testing with debug testing tools to ensure a quality product is developed.

• Reviewed and analyzed log files to find defects.

• Interfaced and cooperated with Engineering, Project Management, OEM Partners, Manufacturing, Technical Documentations, Technical Support and other stakeholders to address changes in design and implementation.

• Acquired resources and addressed schedule changes through cross team collaboration and communication.

• Used VMware to perform compatibility and usability testing across a wide range of OS’s and systems.

• Project QA lead on RIP engine software and hardware for wide format and sheet fed printers

• Generated test case suites to exercise various aspects of the software and hardware.

• Generated test files in all supported applications, specifically to test features and options.

• Designed and Developed a defect reporting database to track software and hardware defects.

• Designed GUI for the Splash product, allowing user easy access to submitted print jobs and ability to edit.

• Supported development of PostScript Printer Drivers for Mac and Windows.

SKILLS

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QA Processes

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Logical and Critical decision making

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Agile/Scrum

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Testing Methodologies

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JIRA and other tracking systems

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Communication skills

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Printers and Printing industry

SOFTWARE

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OS's (Windows 7, 8, 10, Mac OSX, iOS, Android, Unix/Linux)

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Languages (Python, Java. SQL, PS)

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Browsers (Chrome, IE, Safari, FireFox, Mozilla, Netscape)

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Adobe CS (Photoshop, Illustrator, Indesign and other versions of Graphic Arts software)

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Remote Desktop, Virtual Machine(VMware), VNC

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Microsoft Office (Word, Excel, Powerpoint)

EXPERIENCE

Kboxers IT Solutions • Fremont, CA • 2015 to Present

IT Contractor

Installing and maintaining client PCs with hardware and software updates and upgrades.(Win 8,10, Mac)

Facebook/Oculus • Menlo Park, CA • 2016 to 2016

QA Tester

Testing of VR hardware and titles on PCs and Android phones (RIFT and Gear VR).

Electronics For Imaging • Fremont, CA • 2000 to 2014

Technical QA Lead

QA Engineer, performing manual and automated testing. QA Lead, designing test plans and organizing test schedules. QA Supervisor, managing a group of QA engineers.

EDUCATION

California State University, Chico • Chico, California •

Computer Science

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