Rebecca H. O’Sullivan

*** ********** **. ********* *** Raleigh, NC 27607

803-***-**** acz2q8@r.postjobfree.com

Employment

Sas, JMP Tech Support Intern, Cary, NC, February 2015-February 2017

Performed technical support functions for JMP software

Resolved customer issues involving software usage and installation on Windows systems

Communicated with customers using email and phone

EMC, College Co Op Student, Durham, NC, September 2014-January 2015

Solved hardware ticket requests for internal EMC customers

Ran fiber and copper cables in the Durham Center for Excellence data center

Installed and removed servers, switches and other hardware

Performed cable audits for internal engineer customers

The Tiger Sports Shop, Website Administrator, Clemson, SC, October 2012-April 2013

Managed the Tiger Sports Shop website 40 hours a week

Resolved customer concerns through phone and email

Developed and maintained HTML code for company website and advertising materials

Maintained software and hardware for 7 staff computers

RTP Transmissions, Receptionist, Westminster, SC August 2012- October 2012

Answered phones and resolved customer concerns

Prepared and processed customer invoices

The South Carolina Bookstore, Cashier, Columbia, SC, August 2011-July 2012

Resolved customer concerns in person and on the phone

Catalogued and maintained inventory

Skills and Relevant Coursework

Microsoft Office

Worked with Microsoft Excel academically and professionally and has extensive knowledge of Excel formulas

Familiar with Microsoft Word and Powerpoint

JAWS for Windows

Learned basic usage of JAWS for Windows with Internet Explorer

Training completed through Sas

Advanced Hardware and Software Support Class

Assembled and repaired hardware for computer workstations

Solved problems in Windows 8 and Windows Server 2012

Security Concepts Class

Practiced troubleshooting common security issues

Studied common security attacks

Windows Administration Class

Built, managed, and maintained a server in Windows Server 2012 R2

Volunteer Activities

Research Triangle High School FIRST Robotics Team, August 2013-present

Mentored a 50 member competitive robotics team

Maintained documentation for the team using Microsoft Excel, Google Sheets, Google Drive and other Google cloud-based applications

Organized and assisted team members in building a 2014 and 2015 competition robot

Organized team activities including fundraisers, team trips, and community outreaches

Professional Organizations

Delta Omicron, Vice President, April 2009- 2012

Managed alumni affairs

Scheduled recital volunteers for over 25 music department recitals in the 2010-2011 school year

Awards and Accomplishments

Outstanding Freshman, Presbyterian College Wind Ensemble, 2008

Awarded for dedication to the ensemble, music talent, and professionalism

Education

Presbyterian College, Clinton, South Carolina

Bachelor of Science in Music with minor in Secondary Education, May 2011

Durham Technical Community College, Durham, North Carolina

Associates of Science in Computer Information Technologies, December 2016

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