Customer Service Administrative Assistant
Resume:
Wesley S. Keith
Johnstown, CO
*******@*****.***
Currently looking to relocate to the Southeast. Experience in healthcare industry with background and education in process improvement, consulting, IT, data analysis, project management, and Physics.
SUMMARY OF QUALIFICATIONS
Experience with LEAN, Six Sigma, Theory of Constraints, and other process improvement methodologies
Demonstrated ability to troubleshoot technical issues and use creative problem solving
Ability to work in a fast-paced environment
Demonstrated ability to work in a team environment with good communication and consulting skills
Proven history of success with customer service
EXPERIENCE
Centura Health, CO 08/13 - Present
IT - Homecare Application Analyst, 08/2013 - Present
Worked onsite directly with end users to understand business needs and design processes which best merged the software with the clinician’s daily life
Implemented of one of Denver’s largest Home Health agencies
Utilize your technical aptitude to re-configure software solution
Provided customer support for end users of the MEDITECH Homecare Software
Resolved support tickets and managing a three week 24/7 on call rotation
IT – Allscripts Care Management Application Analyst, 08/2016 - 12/2016
Worked onsite to oversee a major hospital go-live and help change the relationship between the hospital case managers and the IT department
Learned the program on the fly while improving the general level of customer support for users
Provided one-on-one training for a new full time analyst
MEDITECH, GA 08/2007 – 08/2013
Software Designer, 02/2012 - 08/2013
Managed projects for the design meetings and selected a team to build a solution from the ground up; Asked to oversee their solution from cradle to customer
Developed creative solutions to solve problems by focusing on usability and maintaining regulatory compliance
Worked directly with programmers to ensure their solution matched the design
Performed final validation before the new code went to product testing
Quality Control Analyst, 07/2010 - 02/2012
Developed comprehensive test plans for new software and provided an end-user perspective to programmers and designers
First Quality Control Analyst to be trained in the clinical, financial, reporting, and integration parts of the program
Provided insight to development teams based on my comprehensive knowledge of the system
Administrative Assistant (while finishing under grad degree), 08/2007 - 03/2010
CERTIFICATIONS
Six Sigma Yellow Belt - June 2015
SixSigma.us – Certificate #002********
EDUCATION
University of Florida Gainesville, FL 08/12 – 05/14
Masters of Science: Industrial and Systems Engineering – May 2014
Courses include: Statistical Problem Solving, Process Improvement, Supply Chain Management, Organizational Behavior, Accounting and Finance.
Georgia Institute of Technology Atlanta, GA 08/05 - 12/09
Bachelor of Science: Physics – December 2009
Courses include: Classical Mechanics, Electrodynamics, Thermodynamics, Advanced Calculus, Astronomy & Astrophysics, and Modern Optics.
ADDITIONAL TECHNICAL SKILLS
Programming in – Python, C++, JavaScript
Completed Centura Health’s LEAN Leaders Overview course
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