Technical Support / Helpdesk Support / Desktop Support

JANICE CARANTO CASTILLO

Al Muteena St. Deira, Dubai, United Arab Emirates

Mobile #: +971-**-***-****

Email address: ***********@*****.***

OBJECTIVE

Looking forward for a challenging and significant career, to work in a professional environment where I can enrich my skills and work towards the organizational goals. WORK HISTORY

Document Controller cum Senior Secretary

Laing O’Rourke Industrial LLC (Modulor) – Dubai, United Arab Emirates December 5, 2013 – Present

Duties and Responsibilities:

Setup and develop business systems within Manufacturing Middle East like Asite and FieldView (formerly priority1).

Responsible for managing and monitoring business systems and services within Manufacturing Middle East.

Setup business project, create business form templates and construct business processes within FieldView.

Create user account on Asite and add to their respective department.

Conduct Asite trainings for basic, advance and expert user for Manufacturing Middle East.

Monitoring Office Staff for their incomplete actions on Asite.

Providing assistance in uploading / publishing drawings / documents on Asite and escalate issues encountered by the users.

Monitoring and updating company website and brochures.

Carry out secretarial tasks as required and directed by the management team.

Manage diaries, arrange appointments and make travel arrangements for senior staff members.

Provide administrative support services to office personnel.

Manage and distribute incoming and outgoing correspondence.

Deal with external callers and visitors.

Observe safe systems of work relevant to your work area and report potential hazards.

Organising and storing paperwork, documents and computer-based information. IT Coordinator

HomeCentre LLC (Landmark Group of Companies) – Dubai, United Arab Emirates November 3, 2008 – November 24, 2013

Duties and Responsibilities:

Responsible for the smooth functioning of IT by serving as the primary liaison between the technical and non-technical personnel.

Performed day-to-day computer support such as installing basic software and providing updates.

Responds to telephone calls, email and personnel requests for technical support.

Performed administrative tasks such as tracking computer-related orders, billing, maintaining license documentation, and renewing upgrades.

Maintain scheduling of IT Team and allocating the service request, assign daily jobs and monitor.

Ensure timely resolution of problems regarding IT hardware issues to avoid any loss of business due to these problems.

Setup, installation, troubleshooting and resolution of computer & software related issues.

Raising of IT Requisition for any IT Asset requirement and taking prior approval for any IT- related purchases.

Replace obsolete machines from various offices as per the approved budget.

Maintaining inventory of all IT Assets.

Set up the entire hardware infrastructure before the opening of new shops/offices.

Ensure maintenance of point of sale (POS) machines and other IT hardware by liaising with maintenance contractors, and ensure timely renewal of annual maintenance contracts

(AMCs).

Ensure timely back up of data.

Retrieve back-up data if and when required and checking it for the required information.

Ensure that all licenses requiring renewal are renewed on time.

Design; Implement Preventive Maintenance for all IT Hardware and Software.

Advise management about new license requirements.

Maintain administration and management of IT department.

Develop and mentor subordinates.

Supervise all daily and weekly IT procedures, report directly to IT Assistant Manager & IT Manager.

Responsible for all IT related issues in the absence / leave of IT Assistant Manager & IT Manager.

In charge of IT Dept. when IT Assistant Manager & IT Manager absent or out of the country. Junior IT Officer

Indra Philippines, Inc. formerly Soluziona Philippines, Inc. – Pasig City, Philippines November 16, 2006 – October 31, 2008

Brief Description/Summary:

To provide support to the internal IT requirements of the organization that includes day-to-day IT support as well as support for internal projects. LAN set up and trouble shooting, Internet Support, PC Hardware and software set up, maintenance and support, Application Software

(Set-up and trouble shooting).

Duties and Responsibilities:

Providing first line technical support to end users for all computers related issues via phone or remote access or on-site.

Responsible for maintaining and monitoring of company’s operation on LAN / Intranet supporting multiple platforms (Windows NT, Windows 2000 servers, Database servers).

Strong technical support background includes troubleshooting and repair of networks, hardware and software.

Software installation and maintenance of Servers, Workstations and ThinkPad’s.

Overseeing TCP/IP and IPX network including hardware/software recommendation and installation.

Perform administrative tasks to company system servers such as Microsoft Windows NT File and Print Server, Microsoft Exchange, Network Management System, Payroll System, etc.

Maintains seamless flow of network traffic and communication to and from its Mother Company and affiliates.

Prepares a set of hardware specification to be utilized by the system and coordination to various equipment manufactures and contractors.

Responsible in formulating and maintaining the web mail server used by all the employees of the company.

Provides inventory of all the hardware and software owned by the company.

Makes sure that all the hardware requirements needed by a certain project or team are met. IT Support Assistant

Agency: KYTTAS Personnel Providers, Inc.

Unit 1408 Cityland 10 Tower I, Ayala Ave., Makati City, Philippines Company Assigned: IBM Solutions Delivery, Inc.

Eastwood Libis, Quezon City, Philippines

April 13, 2006 – August 13, 2006

Duties and Responsibilities:

Providing Onsite IT Support Team in onsite support activities and perform onsite support.

Providing support in the preparation and deployment of PC and TP workstation which includes installation of OS, and basic image applications as well as user require applications under the guidance and direction of the ISS Staff.

Assisting ISS Help Desk Staff in help desk activities.

Providing IT Support through the provision of assistance to any IT-related activity, ownership and management of IT documentation, and facilitation of IT team communications.

Working under the guidance of the System Admin/IT Team Lead to assist in driving IT Projects and IT operations activities to a successful completion.

Obtaining status and updates for tasks on a scheduled basis tasks start or complete

(scheduled vs. actual start and end dates) time by task spent on the project. Keeping the IT Logging tool, task plan and calendar up-to-date.

Obtaining project deliverables for completed/closed tasks. Creating reports, charts, etc. for reporting IT Dept status to the ISS Manager.

EDUCATION

Eulogio “Amang” Rodriguez Institute of Science and Technology Bachelor of Science in Computer Engineering - Nagtahan Sampaloc, Manila, Philippines June 4, 2001 - April 4, 2006

SEMINARS ATTENDED

NavisWorks Fundamentals Training (F2+ )

Select Plant, Al Quoz, Dubai, United Arab Emirates December 14, 2015

Effective Time Management for Better Results

Old Joinery Training Centre, Dubai, United Arab Emirates November 29, 2015

Priority 1 Training

Jebel Ali Training Centre (Modulor), Dubai, United Arab Emirates November 26 - 27, 2014

Asite Basic, Advance & Super User Training

Jebel Ali Training Centre (Modulor), Dubai, United Arab Emirates June 24 – 25, 2014

Quality Service to the Client

MERALCO Management and Leadership Development Center, Sumulong Hi-way, Antipolo City, Rizal, Philippines June 14, 2008

Basic UNIX Scripting

Technology Laboratory, Business Solutions Center, Meralco Compound, Ortigas Ave., Pasig City, Philippines

August 3, 2007

Campus Advisers and Student Leaders: Deepening

Commitment to Management and Safety

Teachers Camp, Baguio City, Philippines

November 26 – 29, 2005

Philippine Youth Congress in Information Technology 2005 University Theater U.P Diliman, Quezon City, Philippines September 15, 2005

Robotics

U.P. Alumni Hosted, University of the Philippines, Diliman, Quezon City, Philippines

August 21, 2005

3D Studio Max Seminar

Microcadd Technology Company, Inc.

March 4, 2005

Engineering Fair and Exposition “A Career Related Seminar” Philippine Trade and Training Center

Sen. Gil Puyat Ave. corner Roxas Boulevard, Pasay City, Philippines February 19, 2005

Web Design and SQL Seminar

Informatics College Manila, Philippines

January 17, 2005

SKILLS

Ability to work independently with little supervision.

Ability to handle multiple tasks on an on-going basis.

Desire to be cross-trained in other aspects of the business and perform all other duties as assigned.

Good oral and written communication skills.

Ability to excel in a highly dynamic and growth environment.

Strong project and multi team management skills.

Strong experience in dealing with remote locations.

Vendor management and negotiation skills.

Leadership and mentoring skills.

REFERENCES

References are available upon request

Contact this candidate