Customer Service Accounts Receivable

JACK PURCELL

*********@*****.***

SUMMARY

Over ten years experience in Accounts Receivable and B2B collections. Excellent analytical, customer service, problem solving and all around computer skills utilizing MS Office, Oracle and various CRM systems. Written and verbal communication skills are also excellent.

PROFESSIONAL EXPERIENCE

Employbridge Dallas, TX-Tampa,FL July 2015 to March 2017

Collections Analyst

Collections Analyst responsible for collections, cash applications and problem resolution for corporate customers.

Position required excellent analytical, communication and interpersonal skills working with customers as well as numerous field offices within the company with the major goal being reducing and maintaining the lowest possible DSO (Day Sales Outstanding).

Major tools utilized were ISearch, Get Paid, Microsoft Excel, Outlook and internal CRM systems.

Due to skill set and experience was assigned to most problematic brands requiring tact and special handling.

Adecco Group North America Jacksonville-Tampa, FL May 2006 to June 2015

Accounts Receivable Client Services Specialist

A/R specialist responsible for collections, cash application and specialized billing for corporate clients.

Position required excellent analytical, communication and interpersonal skills working with customers as well as numerous field offices within the company with the major goal being reducing and maintaining the lowest possible DSO (Day Sales Outstanding).

Oracle, Microsoft Excel and Outlook were the major tools utilized.

Allowed to work remotely due to ability to work independently with minimal supervision

Within a few months of hire instructed other members of the team in the use of pivot tables, facilitating improved analysis of large amounts of data and presentation to senior personnel on the customer side as well as within Adecco

Developed keystroke macros for common tasks within the group which increased overall efficiency of the team

Maintained largest portfolio based on total balance due among team members and was routinely assigned to the largest and most complex and challenging accounts (IBM, Colgate-Palmolive, Citigroup, Ingersoll-Rand, Google, etc.) due to ability to identify root causes and resolve the problematic issues

Daily activities included resolution of billing issues, application of incoming payments, analysis and application of overpayments and short pays, marriage of debits against matching credits, production of scheduled and ad hoc reports

EDUCATION

Anoka-Ramsey Community College, course work completed toward A.A.

Various military training courses (advanced Russian and computer operations)

Defense Language Institute (1 year intensive study in the Russian Language)

Technical Skills

Excellent working knowledge of Oracle, ISearch and Get Paid

Intermediate skills in Microsoft Excel and Office

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