Sales Engineer

Edwin Chung ** Forrest Road Westford, MA ***** ***/966-2008 acz2j6@r.postjobfree.com

EDUCATION

University of Massachusetts Isenberg School of Management, Amherst, MA Master of Business Administration, May 2012

Boston University School of Management, Boston, MA Bachelor of Science in Business Administration, May 2002 Concentration in Management Information Systems

PROFESSIONAL EXPERIENCE

ClearSky Data, Boston, MA November 2016-Present

ClearSky Data is a start-up company that delivers on-demand, primary storage with offsite backup and DR as a single service. The service delivers data where it’s needed, enterprise-ready and fully optimized to eliminate the cost and data center footprint of traditional storage solutions. Sales Engineer (November 2016-Present)

● Responsible for product demonstrations, Proof of Concepts (PoCs), and Total Cost of Ownership (TCO) analysis/presentations.

● Assisted sales team in successful capture of business from traditional storage hardware vendors.

● Conveyed detailed account information and development strategies to corporate management.

● Won over key accounts from competition due to strategic approach and influential partnerships. NetApp, Inc., Waltham, MA January 2008 - November 2016 NetApp (Nasdaq: NTAP) is a provider of storage and data management solutions for storing, managing, protecting, and archiving business data, and is a member of the NASDAQ-100. OnCommand Insight Solutions Manager (May 2016 – Current)

● Managed Enterprise Accounts in Americas West to ensure full deployment, usage, integration of OnCommand Insight storage resource management (SRM) solution via an Adoption and Maturity Model to customers such as SAP, Expedia, Symantec, Qualcomm, Target, US Bank, etc.

● Carried $30M+ annual sales quota in territory, while growing business over 20% year over year.

● Reduced customer attrition rate by over 50%.

● Ensured top customers renew maintenance, true-up licensing, position upsell of additional license modules through knowledge transfer training sessions, presenting roadmap and new features in product, etc.

● Engaged and managed customer relationships with executive sponsors, management and users to increase customer usage, discovered opportunities for 3rd party product integrations, presented product roadmap, introduced product upgrades, etc.

OnCommand Insight Pre-Sales Systems Engineer/Assessment Team Lead (September 2009 – May 2016)

● Built Assessment Insight Program utilizing OnCommand Insight storage resource management (SRM) & Balance product suite (formerly Onaro SANscreen & Akorri BalancePoint) analyzing customer IT infrastructures to support NetApp Portfolio solutions to prospective and current customers.

● Achieved completion of over 1300+ assessments, leading to over $300 Million sold in storage solutions sales, and supported over $150 Million in OnCommand Insight sales in FY15.

● Trained and mentored worldwide, national, and regional technical partners and service integrators on development and processes of assessment programs.

● Created Assessment reports, presentations, deployment guides and process related content for NetApp Sales Account Teams & Value Added Resellers/Partners for Storage Assessment Projects to enable Storage Efficiency Analysis of competitive Storage Hardware products.

● Presented findings and recommendations to Account Teams and Customers utilizing IBM Cognos reporting tools based on data discovered by OnCommand Insight.

● Worked cross-functionally with Sales, Marketing, Customer Service, Professional Services to assist in identifying customer needs and requirements, providing technical support to current customers, defining customer acceptance criteria, and delivery of NetApp test system for Proof of Concept evaluation of products.

● Presented demonstrations of OnCommand Insight product to potential customers, strategic corporate partners and resellers to show value and Return on Investment of OnCommand Insight.

● Provided technical consultation of product information to sales team, and work with Sales Reps to respond to Requests for Proposals.

● Awarded NetApp Insight 2012 Outstanding Contribution by a NetApp Tech Team Member. Escalations Engineer 4, NetApp Global Services (January 2008-September 2009)

● Provided escalation and oncall support for diagnosing, reproducing, and fixing NetApp software for SANscreen product to assist customers with problem isolation and resolution.

● Interfaced with SANscreen Engineering/Research and Development for Level 3 Break/Fix customer cases.

● Consulted and provided best practices for deployments, troubleshooting, and use cases for SANscreen product.

● Technical lead, project manager, and point of contact for Alpha/Beta phase for NetApp Global Support for SANscreen version Elias.

● Built and delivered weekly training modules and decision-support Visio flow diagrams, guides, and tools for troubleshooting SANscreen related support issues, SANscreen product modules and features to internal field and support teams, Professional Services, Sales Engineers, NetApp University, etc.

● Taught and mentored Level One, Technical Support Engineers, Escalation Engineers, and new employees to assist with working on customer cases, and utilized expertise in SANscreen to facilitate solutions for customers.

● Collaborated with NetApp University to provide training material for Level One Support Engineers for troubleshooting and Professional Services for deployment and consulting services.

● Received SANscreen ACE award from SANscreen Business Unit for extensive work with training, knowledge base creation, customer retention and satisfaction, and for integrating processes and collaborating with multiple groups within NetApp community.

Onaro, Inc., Boston, MA (acquired by NetApp) January 2006-January 2008 Onaro was a start-up company that developed and sold storage-management software that allowed Storage Area Networks to be mapped, predictively tested, and monitored. Onaro was acquired by NetApp in 2008. Senior Engineer

● Provided 7x24x365 support to over 80 corporations/500,000 total switch ports utilizing SANScreen, a Storage Service Management (SSM) solution leveraging connectivity to enterprise storage array and switch devices to provide end-to-end visibility, management, and performance analysis of storage service.

● Managed over 40 SME accounts, which included deploying and training of SANscreen, gathering customer requirements for future product enhancements, and building customer relationships towards future purchases of product offerings.

● Troubleshot, debugged, fixed and upgraded SANScreen for customer and Proof of Concept installations, utilizing WebEx and Salesforce, with assistance from Research & Development Engineers.

● Tested Alpha and Beta phase SANscreen products and capabilities with customers, and collaborated with Quality Assurance and Research & Development to implement fixes towards a General Release product.

● Documented and created processes to scale and train customer support organization and support reseller partnerships.

Fidelity Investments, Marlborough, MA May 2001 – January 2006 Fidelity Investments is a multinational financial services corporation. Fidelity operates a brokerage firm, manages a family of mutual funds, provides fund distribution and investment advice, retirement services, wealth management, securities execution and clearance, and life insurance. Application Engineer: Fidelity Investments Systems Company (Nov 2002-Jan 2006)

● Provided 7x24 hour oncall support, and engineered Messaging applications such as Microsoft Exchange 5.5

& 2000, Outlook 2002 & 2003, Outlook Web Access, Faxmail, Trend Micro ScanMail, Blackberry, Email Retention, BindView, NetIQ, HP OpenView, Unified Messaging, Intellisync/Synchrologic, Adomo, Peregrine PACE, Sigaba Secure Email, KVS Email Retention, File/Print servers, Kintana, Quest ActiveRoles, Lotus Notes Sametime, Facetime, & VMware.

● Supported, administered, and managed mailboxes, distribution lists and accounts for more than 40,000 users (89,000 mailboxes and Distribution Lists) on client Microsoft Outlook, Outlook Web Access, Blackberry and other e-mail related applications to ensure high customer satisfaction and to find root cause on problem issues.

● Completed migration of more than 30,000 users from Exchange 5.5 to 2000, and Fiserv Email transition.

● Conducted recovery of data for individuals under subpoena of the Securities and Exchange Commission. Systems Associate: Fidelity Investments Systems Company (June 2002-November 2002)

● Executed testing on over 50 Microsoft Exchange 5.5 lab servers for migration to Exchange 2000.

● Maintained and supported Blackberry and RIM wireless email to over 1000 customers. Administrative Intern: Data Center Operations (May 2001-June 2002)

● Coordinated and executed solutions to remedy server alarms and problems for over 2,600 servers, throughout United States, monitoring alerts and coordinated dispatches for hardware replacements on devices.

● Escalated to oncall engineering groups for issues and outages requiring their support and knowledge. TECHNICAL SKILLS

Storage: Dell EqualLogic, EMC Atmos, EMC Clariion/Navisphere/Navicli/Naviseccli, EMC Celerra, EMC Isilon, EMC Symmetrix/Solutions Enabler/VMAX, EMC VNX/Unisphere, Engenio/LSI/NetApp E- Series, EMC VPLEX, Fujitsu Eternus, HDS AMS/HUS/USP/VSP/WMS/HiCommand, HP XP/CommandView, HP 3PAR, HP EVA/SSSU/EVAPERF, HP XP/CVCLI/CommandView, IBM FAStT, IBM DS/DSCLI, IBM ESS/ESSCLI, IBM SVC, IBM TotalStorage, IBM XIV, NetApp, Sun StorEdge Fibre Channel Switches: Brocade, Cisco, EMC Connectrix Manager/McData EFCM, QLogic SANSurfer, EMC ECC ControlCenter, Arxscan, Liquidware Labs Virtualized Devices: Virtual Center/VMware, IBM LPAR, IBM SVC, Incipient, HDS USP, Microsoft Hyper-V, NetApp E- Series, V-Series

Other Skills: Microsoft Access, Excel, Exchange 5.5/2000/2003, Active Directory/LDAP, FrontPage, Outlook, PowerPoint, Visio, Word; Network Attached Storage, Storage Area Network, VMware/Virtual Center, WebEx; Blackberry/RIM wireless email, Desktop Publishing, Faxmail, File/Print server, Kintana, Novell Netware, Secure Email, Quest ActiveRoles, Trend Micro Scanmail; Bartender, Medialink 2000, Magic, Data ONTAP, Peregrine PACE, Saleforce, SnapManager, Vantive, SAP, SSHELL, Rumba; ASP, C++, Java, JavaScript, MySQL/SQL, Regular Expressions (RegExp), IBM Cognos Business Intelligence Reporting, Data Warehouse/Datamart/CMDB Integration, Telnet, TCP/IP; DOS, Linux, Microsoft Windows 95/98/ME/NT/2000/XP/2003, UNIX; SAN, NAS (NFS, CIFS), Fibre Channel, Network Attached, and iSCSI storage technologies

Contact this candidate