Computer Technician

Jorge Abreu

Desktop Support Technician

305-***-**** ******.******@*****.*** 5730 w 9 CT Hialeah, Florida, 33012

Summary

A skilled, talented and professional computer repair specialist with great experience in sales, supporting, troubleshooting, repairing and replacing software, hardware and peripherals. Developed and improved strong communication with costumers, improving customer service satisfaction, and technical skills.

Skills

English/Spanish Fluency

Tech savy

Software installation, configuration, repair and troubleshooting

Hardware installation, testing, cleaning, troubleshooting repair and maintenance

Data back-up transfer and safety

Troubleshooting Windows 7, Vista and 8 and 10

Networking and Active Directory knowledge

Dell Certifications

Experience

Field Service Technician Unisys 2015-Current

Provided hardware focused break-fix services to client’s (Dell, HP, and Sony) products, performs troubleshooting and repair activities, acquired several DELL certifications, Follow all the company guidelines and perform excellent customer service. Hard focus on systems installation, and parts replacements with some software supports.

Customer Service Representative Amscot 2014-2015

Maintained contact with clients regarding check cashing services, Handle deposits, withdrawals, Transfer funds and accept loan payments. Perform data entry services regarding client's accounts and transactions, make use of teamwork to achieve excellence in customer service.

Computer Technician Nautical Pawn 2012-2014

Provided on-site computer repair services. (Diagnosed software issues, installed updates or new software. Specialized in computer system and laptop sales. Maintained and protected company and customers assets. Provided and ensured premier customer service through sales and lending activities. Maintained comprehensive knowledge of hardware, software, trends and new releases. Answered phone calls from customers with questions or troubleshooting problems

Education

Networking Administration Anticipated graduation 2018 Keiser University

Dell Certifications (17) 2017

Computer Repair Technician 2007 IPI (CUBA)

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