Engineer Information Technology

GEOFFERY CASTRO

***** ******** **** **** ****, FL 33525 813-***-**** ********.******@*****.***

SKILLS PROFILE

-Motivated and results driven systems engineer with 15 years experience in analyzing, designing, developing, and implementing innovative business processes and solutions using System Development Life Cycle (SDLC) and Agile software development methodologies. Reputation for building strong business relationships, with excellent communication and organizational skills to foster a positive work environment. Results driven with experience overseeing and delivering complex enterprise-wide initiatives involving multiple business areas. Broad technical knowledge base, including Windows hardware, operating systems, and security, to achieve ambitious project objectives. Responsibilities include oversight and implementation of complex enterprise wide initiatives involving multiple business areas with Windows-based operating systems.

Platforms

Windows XP, 2003, 2008, 2012, Windows 7, POSReady 7, Windows 10

Network / Protocols

Active Directory, SSL, VPN, Ethernet, RS232

Languages

PowerShell scripting, HTML, XML, SQL

Software

Visual Studio, MS Office, MS SQL Server, Retalix, MTX, SetACL, Lotus Notes, Novell, SAP, SCCM 2007/2012, Quality Center, Harvest, TFS, Service Center, Service Now, Bomgar, Kaspersky, LogMeIn, Bitdefender, SharePoint, NAS, Splunk, Tenable, Teramind, SEIM

Compliance

PCI, HIPPA

EMPLOYMENT HISTORY

National Parcel Logistics, LLC

08/1/2016 – Present

Tampa, FL

Sr. Systems Engineer

-Analyzed and resolved technical issues relating to Office 365 system architecture

-Conducted gap analysis and generated business proposals

-Created and upgraded our Servers to meet new company standards

-Initiated documentation of the system inventories and operating procedures

-Developed organizational units in Active Directory and managed user security with group policies

-Provided windows server systems architecture, administration, installation, optimization, problem isolation and resolution

-Responsible for maintaining SharePoint platform and reporting any issues to the IT director

-Performed all security updates and patches on servers, desktops and laptops.

-Led an antivirus vendor comparison project which resulted in an annual cost saving of $30,000 from previous license agreements while continuing to deliver superior security and performance for PCs and Servers

-Managed and supported PC hardware and software installation, troubleshooting, and third level support for the helpdesk.

-Project lead in hardware reduction cost projects by providing server virtualization technology. Provided detailed updates and plans

Bloomin Brands, Inc.

04/18/2016 – 06/29/2016

Tampa, FL

Sr. Systems Engineer Consultant thru Veredus

-Research and resolve POSi Touch issues at restaurants

-Develop and document knowledge base articles for Tier 1 associates to aid in first-touch problem resolution

-Build and support VM servers and workstations

-Research and resolve check file issues reported by restaurants using hex editor

-Converted Bloomin Brands, Inc. support batch files into Powershell scripts

-Developed a standard for Bloomin Brands, Inc. to utilize Microsoft’s Operating System Deployment toolkit

-Enhanced the support team’s knowledge for creating Powershell scripts to search, add, delete or update files on multiple remote computers within Bloomin Brands, Inc. both in the retail and corporate environments

Publix Super Markets, Inc.

5/1/2005 3/1/2016

Lakeland, FL

Sr. Systems Engineer (May 2005 – March 2016)

-Assessed, documented, and remediated the security posture of engineering systems in retail the store and lab environments

-Managed the SEIM infrastructure for Store Systems using Splunk and Tenable

-Developed recommendations, processes, plans, procedures, and training materials, and documentation for

oConfiguration Management

oNew store build/opening processes for engineering-related software and systems

-Lead special initiative teams for critical issues requiring prompt attention and resolution

-Responsible for new associate on-boarding and mentoring

-Managed and implemented Microsoft Security patches in the retail environment

-Coordinated system outages, upgrades, patches, configurations, and installs across multiple business areas

-Ensured software and engineering systems complied with IT security standards, and if not, developed and implemented appropriate remediation’s

-Led 2 OS upgrades in retail project, which consisted of a team of 10+ engineers and upgraded the hardware and software on over 30,000 retail systems

-Redesigned hardware build process using Microsoft’s Operating System Development in System Center 2012

-Worked with the help desk / tier 1 and 2 support to create knowledge to aid in issue resolution

-Implemented and maintained the approved training plan for retail engineering

-Acted as an approver for the change advisory board, which oversaw all changes impacting the retail environment

-Served as the technical lead for server infrastructure including development, QA and implementation in all environments

-Redesigned all security in the Retail environment using Powershell and Setacl

-Lead Engineer for writing SCCM software packages for the Store Systems Engineering Team using powershell

-Developed the new standard for the Microsoft patches team using WSUS

-Created powershell scripts to look at the health of SCCM site servers and content for building machines in the retail stores

-Created User accounts for both retail and corporate associates to give them least privilege access

-Handled encrypting passwords for non human accounts for all applications within Publix

-Maintained Standard Naming conventions for Security profiles and objects

Veredus Corporation

9/1/2004 4/30/2005

Tampa, FL

Systems Engineer

-Configured and installed workstations, printers, and terminals

-Provided desktop, software, password recovery and network printer technical support

-Managed infrastructure components including Active Directory, Citrix Mainframe and Windows 2000 Server

GATX Technology Services

11/1/2000 6/1/2004

Tampa, FL

Technician

-Lead customer care representative for internal customers at GATX Capital

-Tested and repaired a wide range of hardware including workstations, laptops, printers, monitors, projector and personal devices

-Provided operating system, password recovery, and help desk

-Led a group of technicians responsible for testing IT hardware and servers and documenting opportunities for workflow improvement

-Managed internal customer service requests from multiple departments, resulting in consistent exceptional ratings

RECOGNITION

-Certificate of Completion – problem solving, consultation, collaboration, and consensus

-Certificate of Continuing Education – Essentials of Communication with Tact and Finesse

-Recognition for “Best Team effort” in 2015, leading multiple teams with the point of sale operating system / hardware rollout and for a job well executed from the CIO – Publix Super Markets, Inc.

CERTIFICATIONS

-A+ Certification

EDUCATION

-Newberry College

Contact this candidate