Account Manager
Resume:
Toronto, ON
********@*****.***
Helen Tzongas
Career Objective:
Actively seeking a new and exciting role outside of my current industry, within a professional organization that offers growth and sustainability, preferably as an Account Manager, Senior Customer Service Associate and or Administrator.
Professional Experience Summary: Inside Sales, Outside Sales, New Business, Client Management, Major Account Management, Customer Service, Administrative, Purchasing, Courier and Warehouse Management, Retail Management, Retail Sales, Showroom Sales.
Professional Skills: Relationship Building and Maintaining, Communications, Administration, Customer Service, CRM Management (Pipeline Management), Prospecting, Qualifying, Managing High Revenue Clients, Creating Client Profiles and SOP’s, Multi-tasking.
Professional Experience:
Werner Logistics (Enterprises) (June 2016 – Present)
Sales Professional/Account Manager (Inside)
Successfully manage and maintain customer relationships with several mid-sized to large accounts including; Doral Steel, Sunset Trading (Div. of Cellmark), and Goma Logistics (Managing Partner for several tire companies)
Maintain a sales pipeline to ensure that I meet my assigned quotas of 10,000 gross profit per month in Full Truck Load Business
Execute effective sales processes and account management plans to develop new business and retain existing clients
Manage a sales pipeline to ensure quota attainment
Created and maintained Standard Operating Procedures for all existing and new customers
Wheels Group International (Dec 2014 – June 2016) – 1.5 years
Business Development Manager (Inside/Outside)
Successfully managed and maintained customer relationships with several mid-sized to large accounts including; Canadian Brass and Copper, Allied Technical Sales, and Fibertec Windows and Doors
Generated approximately $100,000 in Gross Margin on Full Truck Load an LTL business
Created and maintained Standard Operating Procedures for all existing and new customers
Prepared and presented Proposals, and Added Value Propositions for prospective clients
Managed a sales pipeline to track my performance from initial opportunity to close, and to help assist me in achieving necessary quota
Fast-Links Inc. (Jan 2014 - Dec 2014) – 1 year
Account Executive (Outside)
Successfully managed and maintained several mid-sized accounts including Dura-Systems, and Canadian Brass and Copper
Generated approximately $100,000 in Gross Revenue, in Domestic Canada business
Prepared and presented Proposals, and Added Value Propositions for Prospective clients
Maintained a sales pipeline to track my performance, and to attain quota
C.A.T. Global Logistics (Div. of C.A.T. Inc.) (Jan 2013 - Jan 2014) – 1 year
Account Manager (Inside)
Successfully managed a portfolio of mid-sized to large accounts for 2 Account Executives
Continuously increased sales revenue on existing accounts, by cross-selling and suggestive selling at an expectation of 5% monthly
Researched, generated and qualified between 10 and 20 quality leads per month, and distributed them accordingly to Sales Executives
Secured between 5 to 10 sales appointments, per month for Sales Executives
Assisted in new account set-ups.
Omnitrans Inc. (Nov 2011 – Nov 2013) – 2 years
Business Development Coordinator (Inside)
Secured 20 to 30 sales appointments per month for Outside Account Executives.
Researched and qualified potential customers by using available resources.
Maintained extensive and detailed customer prospect log reports.
Reported daily and weekly sales activities to the Business Development Director.
Regularly collaborated with Account Executives regarding recent appointments to obtain feedback which assisted in qualifying future prospects.
Managed Account Executives appointment calendars.
Computer Skills:
Applications: Microsoft Office, Microsoft Exchange, Cloud Documents
Operation Systems: Windows 7,8,10, MAC OS X
Browser Software: Internet Explorer, Safari, Firefox, Google Chrome
Computer Applications:
Microsoft Dynamics: CRM
Sales Force: CRM
Education:
Seneca College of Applied Arts and Technology
Diploma in International Business
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