Customer Service Sales
Resume:
Francis Rey Infiesto
***************@*****.***
Birthdate: November 14, 1986
PROFILE:
Highly adaptable professional with 10 years of experience in different industries such as publishing, travel, education, events and recruitment. A graduate of the University of the Philippines, has gained diversified skills sets and experiences by handling positions ranging from sales, customer service, admin, office management, executive secretary functions, education, writing, proofreading, copyediting and HR. Adept, well-organized and thinks out of the box, able to handle pressure well and technology savvy.
CAREER OBJECTIVE:
Interested in maximizing professional and personal growth potential by contributing and becoming a valued asset in reaching the company's goals and objectives.
SKILLS & EXPERIENCES:
-Client Relations
-Office Management
-ESL Teaching Experience
-Coordinator Functions
-Admin Functions
-Writing
-Business Correspondence
-Sales
-Basic Programming Knowledge
-Customer Service
-Copyediting and Proofreading
-Call Center Experience
CAREER HISTORY:
Operations Leader, Feb 2014 to Nov 2016
Operations Coordinator, Mar 2013 to Feb 2014
Carter Fleming Group (RECRUITMENT)
Mandates / Recruitment Process Tracking
Keeping track and acting on mandates updates, statuses and follow up items
Following up with clients on feedback and updates on candidates submitted and on interviews and offers
Customizing Terms of Businesses as per client / consultant requests
Research Tasks
Researching candidate profiles through LinkedIn, databasing and other ad-hoc research tasks
Clients and Candidates Relations
Liaising with Clients and Candidates with matters relating to mandates, queries and meetings
Supporting clients, consultants and candidates in acquiring needed information and documentations
Understanding the clients' visa process requirements and assisting in coordinating with candidates and agencies to help better facilitate the visa / onboarding process
Handling customer service calls and tasks
Copyediting and Proofreading of CVs / Quality Checker for Client Deliverables
Accountable for the final checking of CVs prior to client submission, copyediting and proofreading the CV contents in accordance to strict company standards, ultimately aiming to position the candidates’ profiles to our clients
Assisting the profile summaries created by the consultants to come up with the best possible write ups promoting the candidates
Transferring candidates' CVs to the company's standard format
Calendar Management
Setting up candidate interviews as well as client and internal meetings
Maintaining the directors' and consultants' calendars
Database Management
Ensuring that candidate and client records are properly uploaded, maintained and updated on the company's database
Office Management, HR functions and Admin Tasks
Ensuring proper file and record management for employees, suppliers and company records
In charge for petty cash, office supplies, couriers, etc.
Managing two direct reports (Admin Assistants) and training all new joiners under the Operations Team
Delegate Sales (World Future Energy Summit) / Database Administrator, Oct 2012 to Feb 2013
Reed Exhibitions (EVENTS)
As delegate sales representative, responsible for inviting conference delegates for the 6th World Future Energy Summit held last January 15-17, 2013
As database administrator, maintained the company's database records by calling existing and potential clients to verify certain information
Documentor, Apr 11, 2012 to Jun 16, 2012
Philippine Business for Social Progress (NGO)
Tasked to produce accurate minutes and documentations for a series of seminars and workshops sponsored by an NGO
Writer / English Teacher, Oct 2011 to Feb 2012
LangRich Inc. (ESL SCHOOL)
Responsible for creating new learning materials for the language school
Handled online and one-to-one English lessons for Japanese students
Publishing and Marketing Consultant, Sales Department, Aug 2009 to Jun 2011
XLibris Publishing (SELF-PUBLISHING COMPANY)
Nurturing leads / prospect authors, helping them understand self-publishing and signing them up for publishing / marketing services
Educating authors on how the company can help publish and promote their books through publishing and marketing packages and services
Freelance Writer, 2nd Quarter 2009
Cebu Chamber of Commerce and Industry (CITY BUSINESS CHAMBER)
Tasked to write success stories of Cebu-based entrepreneurs. The articles were featured in a month-long exhibit and were then compiled and published as a book
Travel Consultant, Customer Service Department, May 2007 to April 2008
People Support Philippines (CALL CENTER OUTSOURCING)
Responsible in assisting travelers on their concerns with utmost knowledge on the travel industry and airline ticketing systems
Part-time Tutor for Korean and Filipino Children
March - May 2005, December 2006 March 2007
OTHER INFO:
Graduate of Bachelor of Science in Computer Science, University of the Philippines in 2009
College Scholastic Achievement Test Topnotcher in Science and Ranked 2nd Overall Achiever for High School Batch 2003
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