Active Directory Support

R.ANANDHAN

E-MAIL ID: ************@*****.*** MOBILE: +918*********

CAREER OBJECTIVE:

To obtain a challenging position where I can effectively utilize my expertise in a recognized firm and give my best in the future.

QUALIFICATION:

MCA from Sri Ramakrishna Mission Vidyalaya Arts and Science Coimbatore-Bharthiyar University with an aggregate of 70%, period of (2011-2014).

BCA from Sri Venkateshwara college of Arts and Science Peravurani-Bharthidhasan university

With an aggregate of 70%, period of (2008-2011)

HSC from Dr JCK Higher Secondary School Peravurani. with an aggregate of 57% in 2008

SSLC from Dr JCK Higher Secondary School Peravurani. with an aggregate of 74% in 2006

Professional Summary:

Having 2 years of experience in the field of System Administration on Windows Server domain.

Experience in Server support for Windows based systems and data center activity

AREA OF INTERSEST:

Networking, Desktop Support, Server Admin, Software Application Development, Remote Infrastructure Management.

WORKING EXPERIENCE:

Organization

:

Precision Tech serve Pvt Ltd.

Client Site

:

Sutherland Global Service.

Duration

:

Nov 2014 to till date.

Role

:

Associate System Engineer

RESPONSIBILITIES:

Worked in the project for the client Sutherland Global Services from NOV 2014 to till the date.

Providing support for around 1500 desktops and 200 Laptops with user satisfaction by keeping the SLA.

Windows User accounts and Group Managements.

Troubleshooting User Profile and Windows login issues With the Domain.

Windows administration and troubleshooting basic Network Issues.

Troubleshooting CMS & AVAYA Onex Softphones issues.

Recovering PC from Virus affect.

Resolving Temp profile & policy related login issues.

Hard disk Encryption and Decryption using McAfee software.

Installing & configuring Mozy Backup cloud storage for users.

Troubleshooting Dell Wyse think Client Device. e

Maintaining Sever & Rack unit.

Trouble shooting Citrix Receiver issues.

Configuring Data VLAN & Voice VLAN.

Deploying OS & software’s through SCCM.

System Cloning.

Taking care of Project migrations, system swapping, updating patches, keeping the antivirus update.

Configuring and Installing operating systems like Win XP, Win 7, Win 8, Win 8.1, desktop applications, and network software’s.

Providing user support and problem resolution for desktop computers, network access, E-mail, Web, Software products and server based applications.

Taking care of Avaya phone and IP phone configurations using Network.

Applying computer security policies and taking care of Asset Maintenance.

Maintaining McAfee Antivirus Update.

Installation and Troubleshooting Network Printers.

Installation and configuration laptops.

Laptop Wireless Configuration & Trouble Shooting.

Laptops VPN, Soft phone Configuration & Trouble Shooting.

Providing support for Network related issues.

Providing support for Active Directory Domain.

MS Outlook 2007, 2010, 2013 & O365 configuration and troubleshooting.

Providing LYNC access to the users as per requirements.

Taking user’s laptops/computers in remote and fixing outlook, VPN, soft phone, VDI related issues.

Laptop Wireless access, Configuration & Troubleshooting.

Maintaining around 200 laptops under compliance.

Taking care of all kind of Application/Software/Network related queries and Hardware related issues are handled.

Troubleshooting DHCP IP related issues.

Creating & Maintaining Computers & process OU in Active Directory.

Providing support for global users effectively through MSTSC Remote tool.

Configuring & Troubleshooting Mobile outlook exchanges access for users.

Providing efficient technical support for 3000 employees and global users.

Resolving issues and giving resolution on Altiris ticketing tool by keeping SLA.

PERSONAL INFORMATION:

Father Name : Rajendran S

Mother Name : Vimala R

Nationality : Indian

Date of Birth : 22.05.1988

Sex : Male

Marital Status : Single

Language Known : Tamil & English

DECLARATION:

I hereby declare that all the details given above are true to the best of my knowledge and belief.

DATE:

PLACE: Chennai (R.Anandhan)

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