Customer Service Office

NEHA NEHA

Address: ** ********* ******** ****: 647-***-****

Brampton, Ontario

L6Y5M5 Email: *************@*****.***

SUMMARY

Top performing Office Administrator with 1+ year proven track record of managing all activities within office. Demonstrated ability of handling visitors, direct calls, schedule meetings and distribute correspondence, letters and faxes. Efficiently maintains office supplies with other departments as needed. A strong communicator and leader who is able to successfully implements standard office procedures. CERTIFICATIONS

• Certified in Customer Service Management

• Certified in Help Desk Management

• Certified in Entrepreneurship

• Certified in Web Technologies

• Certified in Windows Administration

• Certified in Creative Thinking

• Certified in MS-Excel and MS-Word Advanced Level EDUCATION

• Information Technologies Support Services Graduated in December 2016 Sheridan College, Brampton, Ontario

WORK EXPERIENCE

Fashion Eyewear Blink (Customer Service Representative) Jan 2015-Dec 2015

• Worked as a sales representative.

• Did data entries in optical POS and performed duties for customer service.

• Answer Telephone calls and respond to questions and concerns about service.

• Counsel customers on options for service and coverage.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns. IM Medical Services c/o Blink (Office Administrator) Jan 2016-Present

Assists office staff in maintain files and databases.

Prepares reports, presentations, memorandums, proposals and correspondence.

Assign jobs and duties to office staff as needed.

Monitor office operations.

Schedules appointments and meetings for executives and office staff.

Managed office schedules

Tracks office supply, inventory and approve supply orders.

Assists in the preparations of department budgets and expenses.

Supervises all administrative persons.

ACTIVITIES AND INTERESTS

• Reading books and magazines.

• Volunteering to help humanity. Interacting with people.

• Listening to music, watching movies.

References available upon request

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