Technical Support Specialist

NASRINE D. KADJAR

Winter Park, FL *****

469-***-**** ********@*****.***

TECHNICAL SUPPORT SPECIALIST

summary

Technical Support Specialist, providing client/server and network support within a variety of industries. Experienced in hardware configuration, software installs system analysis and diagnostic to identify root causes and prevent recurrence. Supported LAN/WAN connectivity, security, vendor/client relations and testing/training.

skills

Applications

Desk/Tech Support

Operating Systems

Customer Support

Cloud Computing

Hardware/Software

Problem Solving

Independent/Teamwork

Communication

Team Leadership

Troubleshooting/Repairs

Time Management

Configuration

Microsoft Office

Security

Training

Critical Thinking

Networks

Servers

French/wk Spanish

professional experience

Involved in seamless migration of 300 Win XP to Win7 and deployment of Cisco Thin Clients.

Created new user/group accounts in M/S AD and insured that proper permissions and/or NTFS file permissions were set properly, also added mailbox user to Exchange Server in AD.

M/S Outlook 2010 Setup, Configuration and PST File Transfer.

Performed remote support tools such as RDP and SCCM to troubleshoot software/drivers.

Created user accounts and assigned group rights using Microsoft Server tools (ADS) AD.

Supported and configured wireless connectivity and assisted users with VPN access.

Imaged PCs and laptops using Symantec Ghost. Deployed Windows 7/8 and Office 2010 Image.

Increased security and performance of systems 25% implementing new antivirus/system updates.

Trained staff members on proprietary applications. Covered vendors’ warranties/replacements.

Increased IT Department’s efficiency by 20%, creating/updating appropriate documentation, instructions and procedures for computer repair/maintenance; kept track of inventory supplies.

Assisted/trained users on new hardware/software. Covered vendors’ warranties/replacements.

Ticket Management - tracking tickets, documenting history and resolution.

work history

Computer Instructor, Goodwill Industries, Orlando, FL 2013-Present

Technical Support Specialist, Comp. Svcs. & Consult., Fort Worth, TX/Orlando, FL 2008-Present

Network Administrator, Wired-For-Hire, Dallas, TX 2007

certifications

CCNA (Cisco Certified Network Associate)

CCAI (Cisco Certified Academy Instructor)

MCP (Microsoft Certified Professional)

TCP/IP (Transmission Control Protocol/Internet Protocol)

education

Computer Engineering Technology – Seminole State College, Sanford, Florida (85 credit hours)

Master of Arts, M.A. Degree, Sociology, Communication Specialty– University of Paris, France

Bachelor of Arts, B.A. Degree, Sociology – University of Paris, France

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