Data Entry Customer Service
Resume:
Narku Adams
** ******** ******, *******, *******, M9V 5A2
Telephone: 416-***-**** Email: **********@*****.***
Monday, May 01, 2017
Attention: Human Resource Dept
Dear Sir/ Madam,
Please accept my application for the Full-time call center representative position so I can utilize my experience and acquired skills to maintain good customer relations. Enclosed is my resume for your review and consideration.
Leadership, organization, and good customer relations are a few of the many skills I can bring to your company. My communication and interpersonal skills are such that I enjoy working with people either individually or as part of a team. I am sure I will be able to adapt quickly and efficiently within the guidelines of your company. Being a self-motivated individual, I am confident that I have developed the skills and attributes that I feel would contribute positively towards the continued growth and profitability of your establishment.
I have worked at a call center and office environment for over five years. I am a very fast learner and always welcome the opportunity to learn new challenges. I have completed two years of my college in business management and marketing.
The opportunity to meet with you or another representative of your company to further discuss how I could contribute and learn from your organization would be much appreciated. I can be reached at the above address or telephone number to arrange an interview.
Thank you for taking the time to review my application and I look forward to hearing from you in the near future.
Yours Sincerely,
Narku Adams
Encl.: Resume
Narku Adams
65 Cabernet Circle, Toronto, Ontario, M9V 5A2
Telephone: 416-***-**** Email: **********@*****.***
OBJECTIVE: Seeking Data Entry/ Administrative position.
SUMMARY OF QUALIFICATIONS
Five years of experience in providing data entry and administrative services at a busy environment
Typing speed of 40 and computer proficient; Windows, MS Office (Word & Excel) and internet applications
Expertise in handling general office duties, use of office supplies and maintaining office equipment
Organized, detailed oriented individual with proven ability to collect and manage information efficiently and accurately
Proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work
Adaptable to the ever changing work environment and implementing new procedures to the best of my abilities
Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
RELEVANT SKILLS
Data Entry
Responsible for collection, data entry and payouts of student loans with great accuracy
Entered and updated new customer details in the customer relationship management software according to administrative guidelines
Updated the existing databases with changes and the status of each customer/prospective customer
Prepared reports such as confirm payout amounts, payment arrangements, transaction history, payout letters, interest paid letters
Customer Support and Administration
Advised past due amounts and status of the loans with a professional manner
Conferred with customers by telephone in attempt to determine the reason for overdue,/non payment
Read and translated transactions histories as well as debt management tools for customers to give a clear understanding of the loans it self
Assisted customers with their queries and problems by phone and e-mail
Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Maintained and improved quality results by adhering to standards and guidelines; recommending improved procedures
EMPLOYMENT HISTORY
Talentcor- Agency work 2013- present
General Labourer - Shawn Wilshire 2012 - 2013
Customer Service Representative - D+H, Mississauga ON 2007 - 2012
Steel Cutter/General Labourer - Giffin Steel Metal Ltd, Toronto ON 2006 - 2007
Inventory Specialist - Best Buy, Woodbridge ON 2005 - 2006
EDUCATION
Marketing Diploma - Humber College, Toronto, ON 1997
Business Management - Humber College, Toronto, ON 1996
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate