Customer Service Sales

Deepa Murali

****, ******** ********, ***********, *** 0E1

Email: *********@*****.*** Ph: 647-***-****

Career Summary

Energetic, results-driven professional with over 5 years of experience in customer service, auditing (internal), reporting, operations, compliance and supply chain management.

Possess a call Centre experience(handled both inbound and outbound)assisted clients with complex queries related to bank accounts.

Extensive and diverse experience in working with global teams with special focus on customer service and operations.

Awards & Achievements

Received the Service excellence award for exceptional service - May 2013.

Received a Spot award for adding to the Deloitte value under ‘Best People’ category in the FY13.

Received “Team Terrific” award for my contribution to a tremendous team effort on delivering high quality of customer service within TAT.

Received Three “Applause Awards” for “Continuously seeking new ways to improve what I do”, “Outstanding value to clients”.

Work experience:

Sales Administrator Homelife/Royal lepage ignite Realty,Brokerage (Part-time) Feb 2016-Till date

Worked closely with sales agents to generate new deals for the brokerage that focuses on new residential projects and resale.

Prepared all listing materials: pre-listing presentation, Listing Agreement, seller

disclosures, online property profile and research old multiple listing service (MLS) listings.

Provided full administrative support in areas including calendar management, scheduling, internal and external stakeholder communications.

Coordinated, prepared, edited, proofread and prioritized all documents including correspondence, reports and offers.

Provided proactive weekly feedback to sellers regarding all showings and marketing

activities.

Analyst (Field operations & Compliance) Deloitte India Aug 2012 – Jan 2014

Integral part of the US Amex team with extensive knowledge of US Amex card operations. Worked on various monthly and daily reporting activities for operations and audit.

Performed detailed vendor audits to identify the vendors with high personal spend charges and adjust those charges appropriately.

Performed reconciliation for US Amex corporate cardholders to determine any outstanding credit on their accounts.

Documented ‘Letter of Reprimand’ issued to Deloitte employees whose corporate Amex account had multiple delinquent issues.

Conducted weekly and monthly calls with my global counterparts to discuss the findings of various reports.

Responsible for making decisions on suspensions, exceptions and reinstatement of corporate cards.

Reviewed corporate accounts for multiple compliance violations, resolve non-compliance issues and potential frauds.

Store Research Executive Target Corporation Sep 2009 – Oct 2011

Provided exceptional support to Target stores by responding to store queries accurately, thus achieving individual and team targets.

Actively responded to workload volumes by managing responsibilities and prioritizing effectively and acted as an operations contact for driving process changes.

Ensured optimum utilization of resources across the team by managing and coordinating query volumes with the leadership.

Provided training for new team members and/or contractors, as assigned by identifying the training needs through surveys.

Helped devise strategies around skill availability of the team to help leadership deploy skills based on the nature of the projects.

Customer Service Executive HSBC Global May 2008 – Sep 2009

Won “Superior customers service” award thrice during the tenure for delivering excellent customer service.

Handled complex customer queries and delivered superior customer service by providing customized solutions to HSBC customers in the UK.

Direct point of contact for customers, involved in processing payments, transaction queries, negotiation and collections related to bank accounts and credit cards.

Assisted workflow analysts in analyzing volume trend and help in staffing.

Part of an active revenue generating group that cross sells various banking products to HSBC retail customers.

Education:

MS - Biotechnology Presidency College, Bangalore University

BS - Microbiology Mount Carmel College, Bangalore University

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