Information Technology Technical Support

DAVID MAYZES

*******@*****.*** 303-***-****

https://www.linkedin.com/in/david-mayzes-49653949

INFORMATION TECHNOLOGY PROFESSIONAL

Electronic Technician / Technical Project Coordinator

System Manager / Project Administrator / Technical Consultant

Information Technology Professional focused on electronics and telecommunications with demonstrated skills in networking, system administration, communications and training consistently achieving technology innovations and multimillion-dollar savings.

PROFESSIONAL EXPERIENCE

VMWARE 2012–2016

Technical Support Engineer

Provide call center support for VMWare Virtual Machine products, including direct phone support under GSS infrastructure section. Support VMware storage and network issues.

Selected Achievements:

●Received uncommon occurrence of seven consecutive “Very Satisfied” responses to performance survey.

●Quickly promoted from Help Desk Call Service to Knowledge Experience Group becoming one of an elite small business unit that wrote and edited knowledge-based articles for publication.

UNITED STATES POSTAL SERVICE 1973–2012

Maintenance Software Specialist

Promoted to prominent position supporting 100+ sites in 17 states. Core duties involved direct system support for the National Directory Support System (NDSS) multiuser multitasking system running on HP RX 2620 computer or HP Itanium blade systems running OpenVMS. Also involved in support on every processing platform including DIOSS (Delivery Input Output Sub System), Flat Sorting Machines, Remote Computer Reader, Delivery Bar Coding System (DBCS), and Electronic Data Distribution Interface Windows computer running Digital Fountain Software used to retrieve multicast broadcast from system of VSATsatellites in geosynchronous orbit.

Selected Achievements:

●Spared company $18k in monthly fiber-underground utility costs by designing and building communications link to relay signals across buildings total system cost $25K to build and implement.

●Received three Vice-President’s Awards:

Saved $11M annually in production costs by designing and building system of relaying "flat" (magazine-sized mail pieces) images to remote encoding sites.

Delivered automation capability to medium-sized offices that had not received funding for equipment costing $7M+. Helped design and build modification to optical character readers and delivery bar code systems enabling units to lift images of unresolved mail pieces and send to Remote Encoding Centers.

Saved $100K+ by restoring software on Multiline Optical Character Reader via network after site crashed without backup. Restoration took less time than to mail backup tape from another site.

●Authored, developed, and taught courses on job functions of Directory Analyst, Remote Barcode systems, and Networking all three courses adopted nationally.

Designed and built remote camera system that enabled electronics technician to view internals of mail processing equipment, allowing National Service Technicians to troubleshoot offsite.

Technical Skills:

MCSE, MCSA,CCNA RHCE, Wireless WAN, Microwave WAN, Ethernet/IP, Help Desk Support, Software Documentation, Technical Support, Technical Writing, Windows Network Administration, Testing, Customer Service, Software Installation, Project Management, Team Building, Windows Linux, most flavors of UNIX, VMS, Routers, Switches FCC GROL+ RADAR endorsement

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