Customer Service Microsoft Office
Resume:
Ashley Dory
Intelligent Student, Strong Minded, Very Determine, Loyal, Passionate
Dallas, TX 75228
*************@*****.***
Contact: 214-***-****
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Call Center / Customer Service Rep
A.T.S Solution
Dallas, TX
February 2011 to August 2012
• Respond to 80 inbound service calls in a fast - paced, high - volume call center, on contract basics
• Verify status of claims and appeals
• Multi- tasking with accuracy
• Used CRM, MMIS, Amisys, Excel, Citrix
• Excel, Spreadsheets
Blessings Hands inc.
Lewisvillie,Tx.
May 2011-Feb/2013
Caregiver and Attendance.
C.C. Young Nursing Home
Dallas, Tx.
March 2013- August 2014
Caregiver
Kitchen
Call Center/ Customer Service Rep
Tele Performance Communication
Dallas, TX
October 2014 to December 2015
• Responded to inbound and outbound service calls in a fast-paced, high-volume call center
• Provided customer service support regarding scheduling dates for return of medical records.
• Responded appropriately to provider issues and concerns, and provided trending feedback to improve the customer concerns
• Made 65- 70 inbound/ outbound calls daily
• Multi- tasking with accuracy
• Use Avaya, CMS, IDC- 9 and IDC- 10 codes
• Verify benefits for providers for members
Cashier/Retail Manager
Quick Trip
Dallas, TX
February 2014 to June 2015
• Merchandise and handle a large amount of cash.
• Provided customer service support.
• Train clerks and Scheduling.
• Inventory
Associate
Racetrac
Dallas,Tx
November 2015- 12/2016
• Merchandise and handle a large amount of cash.
• Provided customer service support.
• Train clerks and Scheduling.
• Inventory
Agent
Kelly Service/ Trans America Insurance
February 2017-April 2017
• Responded to inbound and outbound service calls in a fast-paced, high-volume call center
• Provided customer service support regarding insurance policy, agreements forms etc.
EDUCATION
Phlebotomist in Phlebotomy certificate
Texas career instiute
Dallas, TX
2015 to 2016
Associate in still enroll
El Centro College
Dallas, TX
2015
High School Diploma
Skyline High School
Dallas, TX
2011
SKILLS
Customer Service, Customer Service (6 years), Microsoft office (all) (10+ years), Typing (10+ years), Filing (3 years), Leadership Development (2 years), Merchandising (3 years), Powerpoint (10+ years), Cash Handling (3 years), Call Center (3 years)
CERTIFICATIONS/LICENSES
CNA
May 2016 to Present
Phlebotomy
May 2016 to present
ADDITIONAL INFORMATION
Areas of Expertise
• Call Center- Inbound/Outbound
• 6+ years in Customer Service
• Leadership
• Ability To Work At Fast Pace
• Detail Oriented
• Calendar
• Follow-up Specialist
• QuickBooks
• Multi- phone lines
• Organized
• Medical Terminogly
• Excel
• Customer Service
• Medical Authorization
Contact this candidate