Customer Service Administrative Assistant
Resume:
Jennifer Mueller
Greenville, SC 29615
*****.*********@*****.***
USAF Veteran; Dedicated self-starter and driven individual with successful military background in Executive Administration & Signals Intelligence; worked inside N.S.A. as a Signals Intelligence Data Analyst, utilizing skills and a multi-million dollar collection platform to defend US troops, real-time; author new intelligence reports, and keep threat levels low. Currently seeking long term career with a company offering opportunity, both now and in the future. **Professional skills include management of personnel, data analysis and research, report/document preparation, project planning and development, administrative/clerical operations, database maintenance, data entry, customer service, accounts receivable and payable, and Sales & Marketing experience.
Summary of Qualifications:
●4+ years Customer Service, Executive Administrative Assistant
●3 Years Military Intelligence/ SIGNALS INTELLIGENCE Data Analyst & Mission Planner
●Top Secret Security Clearance (TS/SCI) with polygraph; inactive
●Microsoft Office/Quickbooks proficient; Top Performance Reviews in PowerPoint, Excel
●Strong written and verbal communication skills.
●Strong organizational skills and attention to detail.
●Dependable team player with a contagious positive energy!
Work Experience
Feb 2015
To
Sept 2016
Concentrix: Customer Service Representative
●Delivered excellent customer service to health plan members nationwide; 98.5% customer satisfaction rate.
●Responsible for collection of debts or fees owed to major health insurance company; Submitted up to 30 electronic payments per day using billing software; AP/AR experience gained!
●Resolved benefit/ claim inquiries specific to member’s plan with efficiency and careful attention to detail; QUALITY MATTERS! Strict adherence to HIPPA Privacy Laws, company standards & procedures applied to fully authenticate EACH caller.
●Researched medical insurance claims with suspected billing/coding discrepancies, 10+ secure data systems utilized. Timely reconciliation, with discrepancies corrected and claims explained in < 8 min (average call time).
Position discontinued due to company layoff.
Greenville, SC
June 2013
To
December 2014
Heartland Healthcare (HCR ManorCare): Certified Nursing Assistant
●Provided competent and safe care per policy to complex, long-term care residents.
●Assisted with daily self-care needs and other CNA responsibilities per policy to short-term rehab residents.
●During this period, Maintained a 3.4 GPA while also attending Greenville Technical College’s Nursing Program as a full-time student.
Left position to pursue an alternate career outside of healthcare.
Greenville, SC
Jan 2011
To
Dec 2012
Closet America: Sales and Marketing Specialist
●Managed and Coordinated local marketing and sales promotions within the DC, Annapolis, and Baltimore area.
●Spearheaded first ever canvassing team for Closet America
●Trained and supervised 10 new employees.
●Consistently able to meet or exceed lead setting quota; Increased company sales by 30%.
Relocated to South Carolina to be near family; Letter of Recommendation written by Marketing Manager.
Lanham, MD
May 2007
To
Nov 2009
United States Air Force: SIGNALS Intelligence Analyst/Mission Planner
●Completed General Search Operator training 50% ahead of schedule; Freed up critical training resources.
●Daily Analysis and Research of adversary tactics, techniques, and capabilities; Optimized utilization of multi-million dollar weapon system.
●Supported 400+ Operation Enduring Freedom SIGINT missions; Provided flight and ground crew with final analysis of operational environments prior to each mission.
●Utilized data-mining procedures and meticulous analysis of metadata from enemy comms to display trends; Created accurate depictions of adversary environments of interest using Analyst Software applications over a highly secured network.
●Coordinated/prioritized daily collection tasks.
●Created 32 battlefield awareness reports to enhance situational awareness; Used by other agencies to track insurgent movements and protect coalition forces.
●Developed 1st training module for new expeditionary analyst role; Standardized training requirements for 17 operators selected for start up position.
Honorable discharge upon completion of six year active duty commitment.
Fort George Meade, MD
Nov 2003
To
May 2007
United States Air Force: Administrative Operations
●Executive Administrative Assistant of Transition Flight, a base-wide staffing agency.
●Assisted commanding officer in charge with management of 180+ active duty personnel awaiting access to the National Security Agency.
●Coordinated with multiple agencies to provide short-term manpower; Direct, professional client support consistently delivered.
●Responsible for scheduling/employing personnel to tasks supporting official functions around military district of Washington DC.
●Streamlined accountability process- Created 1st database for tracking attendance & performance; Facilitated 100% accountability, dramatic increase in productivity and compliance of personnel.
●Developed & Implemented new process for tracking FBI clearance level progression; Expedited entry of personnel into primary career field at National Security Agency by 3-4wks.
Position left due to entry into primary career field (Signals Intelligence); Top Secret clearance level adjudicated.
Fort George Meade, MD
Education
2009
Community College of the Air Force
●Associates Degree in Communications Applications Technology
Fort George Meade, MD
2008
USAF Airman Leadership School
●Non Commissioned Officer Diploma
●Recipient of Academic Achievement Award
Fort George Meade, MD
Professional Training and Certifications
2013
Greenville Technical College
●Certified Nursing Assistant SC State License
Greenville, SC
2005
Goodfellow Air Force Base: 17 AETC Training Group
●Certified Slavic Cryptologic Linguist Specialist
San Angelo, TX
2004
Presidio of Monterey, Defense Language Institute
●Serbian-Croatian Linguist/ DLPT Certified
Monterey, CA
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