Engineer Technical Support

PRABHU C P *****@****.*** 678-***-****

https://www.linkedin.com/in/cpprabhu22

EDUCATION

New Jersey Institute of Technology, Newark, NJ

Master of Science, Electrical and Computer Engineering, emphasis in Networking

GPA: 3.40

Dec 2016

Relevant Coursework: Internet & High Layer protocols, Computer Network Design and Analysis, Computer Networking Laboratory, Network Security and Management, Network Architecture protocols, Information Security

SKILLS

Technical: NS3, OPNET, Wireshark, VOIP Mgmt, VMWare, Firewalls, VPN, AWS Cloud, OpenStack,, F5 LoadBalancers

Software: Solaris, Nagios, Cisco Prime

Languages: C, C++, Javascript, Python, Chef, Ruby (DevOps / Infrastructure Configuration Management)

Operating Systems: Cisco IOS, Linux, Unix, Windows XP/7/ 8.1/ 10

Certifications: Cisco Certified Network Professional (Routing, Switching), CCNP (Troubleshooting- Current), Cisco Certified Network Associate (CCNA) with score of 1000/1000 Cisco ID: CSCO12981596

EXPERIENCE

Network Operations Engineer, ExterNetworks, Piscataway, NJ (Sept 2016 - Present)

Project Sponsor: CenturyLink, Inc.., USA

Creating Help Desk and Technical support tickets in BMC Remedyforce and Incident Response Management.

Configuring Layer 2 & 3 Cisco devices, Windows Servers & Active Directory.

Network performance management and monitoring using SOLARIS & Nagios.

Test and Turn-up of customer circuits; Technical Leadership of coordinating with 6 Junior Network Engineers.

Network Design Engineer, Center for Student Success, NJIT (March 16 – Sept 16)

Researched about trending Network Architecture Design practices in real-time enterprise infrastructures.

Worked with 3 Network Design team members to analyze design processes, identify inefficiencies and recommended improvements based on Software Designed Networking principles.

Co-managed $5,000 project budget, ensured all project deliverables were completed on-time to the client.

Developed and presented project deliverables and final recommendations to project sponsor staff.

Network Support & Maintenance Intern, Transport Corporation of India (TCI), Chennai, India (Jan 15 – May 15)

Assist Network Administrator in Infrastructure maintenance, upgrades, and testing for high availability.

Plan and coordinate a series of events including a leadership seminar and hosting weekly networking team meetings.

Troubleshoot and resolve tickets on desktop support and communicate on ticket progress and resolution with end users.

PROJECTS

Internet Of Things applications in Data Security

Finding the vulnerable insecurities in web interface, md5 hash cryptographic authentication and data integrity verification.

Using Cisco Ransomware Defense including Umbrella Roaming, Advanced Malware Protection and TrustSec to implement effective solutions in DNS Layer protection and transport encryption at cloud interfaces.

Data Center Test Simulation (Windows Server Modelling)

Using Smart Software Selection, an initiative for online feature research and download purposes

Utilizing Lucene to perform quick search based on index database

Implemented using JAVA technologies along with Apache, Lucene and SOLR tools

LEADERSHIP ACTIVITIES

Placement and Testing Coordinator – Placement and Disability Services, NJIT (2015-16)

Served as liaison between NJIT first year students and college administrative members

Planned engineering outreach events and helped for successful student placements

Data Implementation Engineer, OpenGov USA (Sep 2016 - Present)

Expert in Data Refining & Deployment in web-based financial visualization software for state and local governments.

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