Technical Support Active Directory

+1-626-***-**** Víctor M. Frausto **************@*****.***

Systems Engineer / Software Developer

Quality Summary

Information technology professional with over 17 years of progressive experience in application deployment, software development, technical support and systems management with extended experience in Windows Server deployment with extensive leadership and guidance experience in software development teams. Strong analytical, troubleshooting, and technical acumen, combined with solid leadership, project management and team-building skills to consistently deliver productive and high performance technological solutions.

Knowledgeable of Client-Server implementation using Java-based desktop applications.

Experienced in systems modeling/analysis for multilayer application development.

Vast Knowledge of systems development life cycles such as Waterfall, Spiral, Agile and prototyping.

Experienced in Database design and implementation in SQL Server and MySQL.

Vast Knowledge of object-oriented analysis implementation in Java.

Proficient in client facing HTML pages implementation.

Highly knowledgeable on different object oriented languages such as Java, C++, VB.NET and PowerShell.

Knowledgeable of storage solutions for enterprise environments

Adept at creating and maintaining cohesive documentation and providing knowledge transfers

Vast experience with troubleshooting server and client side issues with Lync and Exchange Server

Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently.

Possesses first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively.

PowerShell proficient for administration, process completion, automation and daily tasks.

Experience with virtualization software and providing virtual server solutions using VMWare ESX.

Vast knowledge of Microsoft messaging platforms for business solutions involving email, unified communications and the high availability and resiliency of these services

Highly skilled with the planning, deployment, configuration and transition of Exchange Server 2003, 2007, 2010, and 2013 platforms

Highly skilled with the deployment and administration of Lync Server 2010, 2013 and Skype for Business.

Experience with Office 365 deployments for hybrid solutions

Comfortable working with larger production environments with complex topologies.

EMPLOYMENT HISTORY

Exchange Administrator, ExchangeHub LLC, Atlanta, GA - August 2016 – Present

Conducted database clean ups on Exchange 2010 servers.

Established Exchange 2016 Infrastructure for 400 users.

Created new Exchange 2016 servers in the virtualized environment.

Maintained coexistence between new Exchange 2016 and preexisting 2010 servers.

Relocated remaining databases and accounts to Exchange 2016 servers.

Verified all Exchange 2010 mail routing was now set to Exchange 2016.

Decommissioned Exchange 2010 servers for reimaging and reuse by business unit.

Migrated mailbox databases to new Exchange 2016 environment.

Created Database Availability Group within Exchange 2016 infrastructure for high availability of mailbox databases.

Implemented hybrid scenario with on premise Exchange 2016 servers and Exchange Online (Office 365).

Deployed site to site VPN connection for secure connectivity with Office 365.

Configured mail flow for hybrid scenario,

Deployed servers in cloud for Azure synchronization and high availability.

Utilized Lync capacity planner for build out for new Skype for Business deployment.

Monitored server and database performance to ensure optimal utilization of resources.

Creation of documentation/Operational procedure of Exchange functions and tasks.

Systems Administrator/Software Architect, Museo de Arte e Historia de Guanajuato, Mexico September 2008 – July 2016

Completed troubleshooting of tickets daily to ensure customer satisfaction and SLA Agreements.

Conducted daily scrums to create the new web portals forumcultural.guanajuato.gob.mx and www.teatrodelbicentenario.com.

Architected and deployed the new CCTV systems around the museum using the most cost-efficient equipment available.

Created HTML email templates and newsletters for e-mail marketing campaigns.

Increased the operational PC desktops from 20 to 200.

Maintained and supported 400 computers.

Responsible for installing and updating of anti-virus.

Implemented an attendance control system based on HTML, Java and SQL Server.

Configured and maintained the perimeter alarm system for the museum.

Troubleshot issues with SIP traffic, client connectivity, and external access through Gateways.

Architected and deployed the full solutions for interactive devices involving large scale screens, Java programming and detection devices.

Design and implemented the chat services in Lync 2013.

Active Directory administration and troubleshooting client logon issues using logs.

Created technical documentation used in the TCP/IP network environment.

Created museum’s ticketing system based on Java desktop applications and SQL Server.

Performed and assisted in all aspects of the Active directory environment spanning two sites.

Provided full range of technical support and work flow training for Level 1, Level 2 and Level 3 IT engineers.

Created PowerShell scripts to produce daily reports for user’s login issues and server health.

Provided level 3 troubleshooting for wireless connections along the whole complex.

Provided systems analysis and implemented an Art Collection catalog based on Java desktop applications and SQL Server.

Designed diagrams for visual representation of protocols and ports from DMZ to internal network.

Lead a team in the deployment of new VoIP system migration of 3COM to Cisco Voice Solution.

Configured Solutions for name resolution methodology - DNS & WINS in windows server 2008.

Implemented and Configured Threat Management Gateway Firewall through Fortigate 60D.

Configured Routing, Remote Access, & VPN using for remote monitoring of several servers.

Performed and deployed LAN's architecture, including IP subnet calculations & configuration.

Implemented and configured DHCP server on Layer 2 and Layer 3 connections.

Professor – Applied Programming, Leon’s Institute of Technology, Mexico – September 2009 – July 2016

Conducted applied programming courses, such as Discrete Mathematics, Numerical Analysis, Algorithms, linear algebra and differential equations for over 300 students per semester.

Created new online courses in Linear Algebra and Numerical Analysis in Moodle for virtual courses.

Formulated admission tests in mathematics for new applicants.

Played as a jury in the regional mathematics competitions.

Formulated and applied courses of academic update to faculty professors.

First faculty professor in involving classic art in applied programming courses.

Systems Administrator, Teletech, Leon, Guanajuato, Mexico - December 2007 – August 2008

Configuring, managing and troubleshooting of various servers.

Active Directory management and maintenance.

Responsible for installing and updating of anti-virus.

Setting up of conference facilities (video and tele-conference), and providing technical support.

Provide daily reports on status of all hardware equipment and assigned duties.

Ensure that all documents (Telephone lines assignment, downtime inventory, waybills for equipment sent for repairs), are up to date and properly organized.

Ensure that all servers are maintained and running optimally.

Installing and configuring new equipment and software on the network.

Provide day-to-day Assistance to system's users.

Systems Administrator / Software Developer, Fertirrigacion S.A. de C.V, Mexico - December 2001 – November 2007

Developed a series of computer systems for Ranch Agronomic Management based on Visual Basic and MS Access (versions 1.0 to 4.0).

Created a set of applications for MS Office (VBA) to facilitate the irrigation systems design.

Created a computer system for massive irrigation design calculations based in C++.

Troubleshot and resolved web application issues escalated from the web developer and other departments with a 100 percentage success rate.

Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Conducted research on current and emerging Web technologies and issues in support of Web development efforts.

Assisted in the monitoring and reporting on Website traffic and performance.

Administered Accounts and Workstation in Active Directory.

Created Active Directory users, group policies and OU's.

Configured network topologies, and IP configuration.

Configured routers and switches.

Used trend-micro and Norton Antivirus for email scanning for virus detection.

Configured DHCP, DNS servers.

Responsible for performance testing and troubleshooting.

Provide daily support of Mac, & Windows hardware and software to ensure company staff had necessary tools to perform tasks efficiently.

Performed Web security activities and participated in security planning.

Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.

Practiced network asset management by maintaining network component inventory, related documentation and technical specifications.

Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.

Computer Science Teacher, University of Guanajuato, Leon, Mexico - September 1997 – December 2001

Developed a student’s academic history system on VBA - Excel.

Established the computer classrooms with windows95 computers for high school students.

Managed up to 300 computer science students per semester.

Participated in a state academic committee for new study programs creation at the University of Guanajuato’s high schools related to computer science teaching.

OTHER SKILLS

Windows Server 2000/2003/2008/2012, Skype for Business, VMware ESX 4/5/5.1, Exchange 2010/2013/2016, Office 365, MS-Office, Mac OS X, UNIX, LINUX, Ubuntu, Java, Visual basic, C/C++, MySQL, SQL Server, Multimedia, AutoCAD, HTML, Teaching, IT management, Web services, troubleshooting, technical support, networking, Cisco, TCP/IP, Active Directory, DHCP, DNS, PowerShell, Load Balancing, Help Desk, customer service, software development, risk analysis, team working, hardware installation, software management, VOIP, CCTV.

EDUCATION

CORPORATE FINANCES. Masters - La Salle Bajío University. Graduate. April 2011.

COMPUTER SYSTEMS ENGINEER. Bachelors - Instituto Tecnológico de Leon. Graduate. December 2000.

AWARDS

First place in mathematics in the Basic Sciences Contest at ITL (April 1996).

Third place in physics in the Basic Sciences Contest at ITL (February 1997).

Second place in chemistry and mathematics in the Basic Sciences Contest at ITL (November 1997).

First place in mathematics in the Basic Sciences Contest at Mexico’s southwestern region. (May 1998).

First Place in mathematics, Physics and Chemistry in the Basic Sciences Contest at ITL (November 1998).

ADDITIONAL COURSES

Course Basic Fiber Optics (March 2009).

Course-Workshop “Teaching Strategies for Sustainable Development” at ITL. (August 2013).

Course-Workshop “LMS Moodle” at ITL. (January. 2015).

VOLUNTEER

First National Congress in Robotics (August 1996)

Jury in the First Mathematical Challenge at Leon, Mexico. (February 2012).

Jury in the National Basic Sciences Contest, Leon, Mexico. (March 2012).

Instructor of the “Mathematical Competence Developing through Excel” Workshop. (June 2012).

Organizing Committee for “National Sports Event for México’s Technologic Institutes”. (September 2012).

Conference “Team working” at CFE’s Security and Hygiene Forum. (April 2013).

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