Edgar Henriquez

*** ** ***** ****** *****, Florida 33169

305-***-**** acz1jt@r.postjobfree.com

Objective: To seek an employment for entry level position that will enable me to demonstrate my skills as an Network IT administrator / Desktop Support/ Help Desk

Technical Skill Set

System Administration: DOS 6.22; Windows 95, 98, ME, NT 4.0, 2000, and XP, Windows Server 2003, Vista, Windows Server 2008, and Windows 7, Windows 8

Hardware: Assembly, troubleshooting, upgrading, and support

Advanced Operating Systems: UNIX, Linux

Project Analysis: Business Analysis, MIS,

Programming: SQL Development, Java Programming, C++, C, Visual Basic, .NET

Office Application: Knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook. Knowledge of Microsoft SharePoint

Certifications:

CompTia: A+ (Aug 2001), Network+, Linux+ (Sept 2004), Server+ (Nov 2007)

Microsoft: Windows 2000 MCP & MCSA, Windows Server 2003 MCSA

Updated Cert: A+ (11/2015), Network+ (11/2015)

Education

University of Phoenix Present, Miramar, Florida

Bachelor degree in Business Management/MIS/IT computer science

Keiser College, Fort Lauderdale, Florida (2003)

Associate Degree in Computer Network Administration Technology

Professional Experience – Hospitality

Hilton Downtown Miami Hotel, Brisa Restaurant Miami, FL (Jan, 2008 – Present)

Busser, Buffet Runner, Food Runner, Food Service, and Bar-back

Prepare or clean tables for the guest or customers

Prepare and maintain the buffet

Run food, Provide food service

Support Guest services at the hotel

Ensure that the bar area have supplies and maintain, assist the bartender and servers by providing the items needed for the bar

Provide Hospitality and Customer service to guest

Effective communication skills with the customers

Troubleshoot guest/customer’s issues within the hotel

Ascendis Employment: Hollywood, FL (Mar 2008 – 2010) Contractual Technical

Support Desktop Technician: Clients – SWS, Elizabeth Arden, Borders, and Barnes & Nobile

Provide services for clients such as SWS, Elizabeth Arden, Borders, and Barnes & Nobile

Provide technical phone service to users at Southern Wine & Spirit

Provide desktop support service for laptops and desktop PCs

Imaging workstations using Norton Ghost

Perform diagnostic and maintenance of Dell computers on workstations

Perform upgrades and repairing of notebook and desktop computers

Create tickets and documentations for users in the database.

Troubleshoot computer’s application errors

Follow up on Vantive to touch base on user’s report to operate on the problem

Perform maintenance on laser printers

Image Black Berry PDAs

Install and Configure, or replaced Network Printers

3rd Layer System Inc., Fort Lauderdale, FL (February – May, 2007)

IT Assistant Administrator: Clients - Airline Promotion Inc. – 3 month project

Manage Active Directory

Manage the network

Join Windows XP to the Domain

Install Servers: Windows 2000 Server and Windows Server 2003, and also add new servers

Install Microsoft Office and database applications

Troubleshoot Outlook, Quick Books, Customer Management, Trams Backup Office, and logon

Troubleshoot permission problems to access program applications.

ANU Resources Unlimited Inc., Dublin, Ohio (January – March, 2006)

Desktop Support Representative: Client - financial institution, Chase Home Finance – 3 month project

Installing Windows XP through Image software Norton Ghost and Radia on Desktop and notebook computers.

Document the problems and solution occurred on each computers

Replace Hard disk drive on notebook computers

Professional Experience – Non-contractual

The Answer Group, Fort Lauderdale, Florida (Jan, 2002 – Mar, 2004)

Technical Support Engineer

Provide technical support for Compaq commercial clients

Responsible for solving problems whether it is hardware or software on laptops and PDAs Handheld, projectors

Diagnose issues with laptops such as error messages, problems with hardware, Operating Systems, Networking, and Viruses

Document every call

Customer skills: Verbal and communication skills with internal and external customers

Contact this candidate