Engineer Technical Support
Resume:
Manh Ngo
Milpitas, CA. **035
Objective: Looking for a job as a System Engineer/Sys Admin to utilize my years of vast technical experience for ensuring that computer systems function efficiently and support an organization’s IT needs.
Education:
Jan-2000: National University – Santa Clara, California
B.S Degree in Computer Science
Technical Certifications:
- JNCIA-Junos Certified.
- NCTS – Converged IP Telephony Solutions.
- NCSS – CS1K Release 5.0 Database Administrators.
Skill Summary:
System Admin (Windows/Linux):
Extensive knowledge: from hands-on and educational training.
-Extensive technical knowledge/experience with corporate email systems: Exchange, Office365, as well as a variety of popular software package.
-Strong technical acumen of servers for administration purpose: MS Windows Severs and PC/Laptop support.
-Virtual Machines / Servers: Build / managing multiple VMs.
-Windows Server 2012: Installation / Configuration, Managing Server Roles / Server Shares.
-Windows 10: Installation / Configuration, joining Workstation to Domain.
-Building Windows Domains / Domain Controllers.
-Active Directory Users & Computers: Creating & Managing User / Computer Accounts, Managing Account Memberships, Resetting Passwords, Managing AD OU Structure.
-Group Policy Management: Creating / Managing GPOs, Deploy Software / File VIA GPO.
-Profound knowledge of MS PowerShell/Azura PowerShell.
-Extensive experience as a Linux (Solaris, FreeBSD, and HP-UX and Open Server) System Administrator.
-Linux system installation, configuration, administration, the development and testing of backup and recovery methodologies, troubleshooting, capacity and performance planning, performance tuning, preventative maintenance, monitoring and alerting setup and security hardening.
-Extensive experience in scripting: AWK, Python, Expect, Aspect.
Routing/Switching/ Wide Area Networks:
-In depth understanding of L2/L3 Protocols (Spanning Tree 802.1d, Trunking, RIP, OSPF. BGP, DNS, HTTP, FTP, NAT, QoS (DiffServ, RSVP).
-Knowledge of Server Load Balancing (L4 to L7).
-QoS implementation and troubleshooting experience in LAN and WAN environment.
United Communications (VoIP):
Extensive knowledge: from hands-on and educational training with Nortel/Avaya UCM enterprise products.
-Served as a team leader, provide software solutions for X11/X21 databases
-Troubleshooting large enterprise systems in Hardware/Software issues.
-Expertise in CS1K / IP Office with all SW release – Database Administration Certified.
-Developed tools to migrate systems data/phones from legacy system to current system CS1K.
-Intensive experiences/knowledge in Nortel’s BARS/NARS configurations.
-Provide software solutions to customer: Database Migrations, Digit Dialing Plan Change, Engineer Upgrade, Multi DB consolidations.
-Provide customer support in Cutover.
-Developed vary of scripts (Using Python/AWK/Aspect/Expect scripting) to do automation in X11/X21 database manipulation.
-Extensive experience in Call Center/Call Pilot/Meridian Mail (Voice mail system).
-Expertise in Communication Manager, Session manager and Telephony Manager.
-Key Dial Plan achievement:
oSkadden Arps (25 sites).
oYahoo.
oNortheast Medical.
oWaukesha Memorial Hosp.
oCherry Points AFB.
oUSPS (US Postal).
oCA Dept of Water & Resources.
oKaiser Permanente.
oHBO.
Programming Languages:
-Proficient in Python, Java, C / C++
-Proficient in AWK, Expect, VBA, Perl Scripting.
Experience:
Nov-2009 to Mar-2017 – Santa Clara- CA
System Engineer at Avaya
- Administered and supported Office365 and MS exchange policies.
- Resolved tenancy technical issues and monitored Office365 system.
- Migrate Exchange 2003 user’s mailboxes to MS Office 365.
- Responsible in troubleshooting and or technical support hardware/software level for UCM/CS1K/MGs systems.
- Meridian/CS1K database conversion
- Engineered Upgrade (EPE to IPE / Database consolidate / Telset migration)
- Dialing Plan change
- Expertise in TM and OTM
- Developed automation tool for Add/Move/Change activity in CS1K databases using AWK,
Expect, Aspect scripting languages of ProComm Plus.
- Installed and configured all lab equipment and Networking including all locals and remotes access.
- Support customers in software installation and upgrades.
- Provide automation tools for Professional Services group.
- Setup / Support all Windows and Linux servers for Professional Global Services & Avaya Private Cloud Services Delivery.
- Install / Configuration Session Manager using VMs.
- Managing WAN and LAN and setup. (VLAN, VOIP and VPN).
- Involved in testing/troubleshooting when deploying new switches that include VLANs, routing and other wireless and VoIP related issues. \
- Created scripts for remote login to customer’s live switch and making thousands of change.
Jun-2015 to Date – Campbell. CA
Deploy Engineer/ System Admin at Dasher Technologies (Consultant)
-Refreshing user PC/Laptop with company image.
-Setup/Configure/Troubleshooting PC/Laptop/Servers and provide personal data assistant to users.
- Imaging / Deployment more than 200 Workstations at Gilead customer sites with a strong knowledge in use of Symantec Ghost software and Windows Operating system.
- Administered and supported Office365 and MS exchange policies.
- Resolved tenancy technical issues and monitored Office365 system.
- Manage daily operation of Windows and Mac systems, mobile devices, networking equipment and provide application supports.
-Dasher is Premium Partner of Juniper, HP and Cisco.
-Working with Dasher Engineer and deploying around 200 Juniper switches QFX5100 and EX4300 in Core and Building network of San Jose City / Evergreen Community College.
-Configure switches based on virtual chassis environment
-Troubleshooting when deploying new switches that include VLANs, routing and other wireless and VoIP related issues.
-Deploying OSPF topology in the network along with policy based routing.
-Configuring Palo Alto firewall along with site to site VPN and global protect remote access network.
-Successfully completed few Wireless surveys for our customers sites using Air Magnet Pro.
-Imaging / Deployment more than 200 Workstations at customer sites with a strong knowledge in use of Symantec Ghost software and Windows Operating system.
Jan-2002 to Sep-2009 – Santa Clara. CA
Nortel – Unified Communication Engineer
- Meridian/CS1K database conversion
- Engineered Upgrade (EPE to IPE / Database consolidate / Telset migration)
- Dialing Plan change.
- Expertise in TM and OTM (Telephony Manager).
- Developed automation tool for Add/Move/Change activity in CS1K databases using AWK,
Expect, Aspect scripting languages of ProComm Plus.
- Installed and configured all lab equipments and Networking including all locals and remotes access.
Mar-1996 to Jan-2002 – Santa Clara.CA
Nortel – Software Manufacturing Engineer
- Enhance and Maintain an automate programs to configures customers database for all
Meridian 1 Systems.
- Provide technical support to Software Manufacturing operation.
Jun-1991 to Feb-1996 – Santa Clara.CA: Nortel – System Test Engineer
- Responsible for system functional test.
- Technical support to system test troubleshooting in hardware/software of large PBX system.
- Developed/Enhance/Maintain programs using Lab View for functional test on CPU boards.
- Implementing /Enhance and Maintain an automate test program to all Meridian 1 Systems.
Preferences:
-Bill Carmody – Global Services at Avaya: ***********@*****.*** – 949-***-****
-Binh Ngo– Hardware Engineer at Google: *******@******.*** - 408-***-****
-Vicki Stroman – Software Architect at Avaya: ********@*****.*** - 210-***-****
-Davenport, Ronald W - Software Architect at Avaya : ********@*****.*** - 850-***-****
-Muhammad Bhatty – Network Architect at Dasher: ********.******@******.***
Contact this candidate