Tony Taliancich

Phone: 321-***-**** E-mail: acz1i1@r.postjobfree.com

Objective

Seeking a position where my professional customer service experience will help with challenges and create opportunities for career development in Information Technology

Education & Certifications

Daytona State College - Daytona Beach, FL [2014 – Present]

Bachelor of Science Information Technology - Major GPA: 3.73/4.00

CompTIA A+ Certified

Advanced Technical Certificate in Cybersecurity and Cyberforensics

Key Qualifications

Windows OS, UNIX, and Linux

Fast and accurate troubleshooting skills

Javascript, JQuery, C#, SQL

Excellent customer service abilities

HTML, CSS, and PHP

Superior verbal communication skills

Microsoft Office Suite

Calm, proactive in high-pressure environment

VMWare, Adobe, FTK Imager

Extremely detail-oriented and reliable

Relevant Experience

Halifax Health Hospice – IT Support Volunteer - Daytona Beach, FL

2015 – 2016

Consistently recognized for rapid ticket response times and high levels of productivity

Advanced troubleshooting and issue resolution skills resulting in significantly decreased support wait times

Provided end-user training and support by deploying new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware

Scheduled and performed ad hoc maintenance on user workstations

Analyzed client relationship management data to provide suggestions to resolve customer requests more efficiently

Compiled detailed documentation for end-user training guides and test scripts

Coordinated disaster recovery plans, performing regular backups and creating images of workstations prior to upgrades

Pizza Hut – Delivery Driver - Gainesville, FL

2010 – 2013

Assisted customers, coworkers in a professional, polite, and prompt manner for over three years

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