Project Management Manager

Andrew-John Starrett

480-***-**** **********@*****.***

**** *. ********* ***** *******, AZ 85297

PROJECT MANAGEMENT PROFESSIONAL

** *****’ enterprise-level IT leadership with providing Project Management solutions for banks, financial services, retail, health care and software companies; project management, managing software development, business process improvement, implementation and training of software applications. Independently can handle high-responsibility roles while managing and supporting teams of 50+. Utilize Waterfall extensively but also well versed in Agile/Scrum Methodologies. Adding on, designed manual project portfolios with reporting capabilities for budgets, tasks, and resources to support IT and operational budgets as well as facilitated milestones metrics reporting. Attention to detail along with advance analytical and interpersonal skills with the unique ability to communicate with all business levels.

Project & Technical Skills

Project Areas: Project Management Application Manager Program Management Project Development Methodologies (Agile, SDLC, Scrum Master) Product Development Contract Negotiation

Applications: MS Project Visio Crystal Reports Replicon JIRA Siebel Sage Salesforce.com STAMP Data Track Microsoft Office Share Point Server Toad Oracle SQL

Languages: XML VB/VB Script Java C++ .NET HTML VMS/OpenVMS

Professional Experience

SPROUTS (Phoenix. AZ) Aug. 2016 – Current

Sr Manager Project IT Responsible for establishing and maintaining effective processes for planning, monitoring and executing individual projects in overall portfolio and at collective program level. Interface with “C” level management. Developed project business cases, resource plans, and schedules for software development, infrastructure installation and business process re-engineering initiatives. Managed key internal/external resources across multiple Agile and Waterfall projects to drive project and program success. Expedited problem resolution through issue tracking and escalation. Managed project budgets valued up to $5 million.

Project Management: PM of the Labor Management Implementation, configuration and deployment of integrated schedule management and optimization system for approximately 15,000 non-exempt employees

oData Center Migration – Migration of an entire production IT environment, including network, storage, and compute platforms.

BANK OF AMERICA (Tempe. AZ) Apr. 2015 – Aug. 2016

Sr Project Manager (Contract) A strong project manager leader managing a team of 9 Business Analysts and Programmers. Responsible ffor end to end project execution and delivery of technology solutions. Accountable for the coordination of business process with the line of business to include business requirements, business analysis, and testing to ensure the technology project delivers on time, on budget and with quality for collectively achieving the desired business outcomes. Communicates risks and opportunities associated with decisions and actions, to stakeholders to ensure all controls are in place to sustain risk mitigation.

Project Management: PM of the Customer Lending project to streamline analytical information and create a data warehouse used to report information in the Consumer Vehicle Lending Division.

oCreated all documentation in compliance with Bank of America best practices which included project charter, risk assessments, communication plans, management plans, resource plans and project schedules.

INVIDASYS (Gilbert, AZ) Sept. 2013 – March. 2015

Manager Project Management Office Responsible for developing best practice PMI methodology for start-up health-care Software Company. Started RFP process for new ERP application. Introduced project management solutions. Mentored project managers on project management methodology. Implemented metrics, responsible for project deliverables of all internal software development. Designed manual Project Portfolio with reporting capabilities for budgets, tasks and resources to manage IT budget. Facilitated milestones metrics reporting with PowerPoint. Created IT request process workflows, project request process workflows with support and mentoring for change management process. Designed framework for IT Governance.

Software Development Manager: Managed all phases of the health-care software development lifecycle (SDLC) for custom solutions. Delivered industry-leading software that saved clients thousands of dollars, shortened processes from days to minutes. Managed resources throughout the USA and offshore.

Andrew-John Starrett Page 2

480-***-**** **********@*****.***

Application Management: Responsible for the design, development, implementation, administration and on-going support of various software solutions for Invidasys. Planned multiple software application upgrades while ensuring security compliance and compatibilities within the solution. Managed 4 BA’s, 2 Quality Control team members.

System Integration/Migration: Project-managed high profile projects involving the development and transition of programs to new platform and upgrading existing applications using agile project methodology. Achieved seamless migrations and integrations that were transparent to the client and their customers, accomplished with no unscheduled downtime and delivered by as much as $200K under budget.

STARR CONSULTING (Gilbert, AZ) Jan. 2011 – Sept 2013

Consultant: Strategic and operational consulting aligned with Business Plans including Business Analysis, Process Improvement, Project / Change Management and Technology Strategy Development. Manage the software development, implementation and training of mortgage origination applications. Provide Project Management Solutions and Process Improvements for small to mid-size community banks, credit unions and mortgage bankers.

BMO HARRIS BANK (Chicago, IL) May. 2013 – Sept. 2013

Sr Project Manager (Contract) Responsible for the Project Management for the CLC-Empower systems for BMO’s Mortgage System baseline initiatives and ensuring compliance to the BMO project management methodology from project initiation to project close. Responsible for using best practice PMO methodology to create a project plan to fit the stakeholder/sponsor’s needs and deliver through enhancements to CLC-Empower systems which is BMO’s Mortgage System. Facilitated kick off meetings, steering, operating and working committee meetings. Preferred presentations and minutes for all project meetings.

Project Management: PM of the Customer Complaints Monitoring project that was a finalist for the 2013 LCCG Award

oCreated all documentation in compliance with BMO best practices which included project charter, risk assessments, communication plans, requirement management plans, resource plans and project schedules working with team members.

oCoordinate with operational centers throughout the USA to gather requirements and coordinate meetings to standardize the work flow process to incorporate the various requirements from the different regions.

Report Development: Built metrics to assess Fair Lending risks in each Business Unit. Performed regression analysis to identify potential Disparate Impact in underwriting and pricing

BANK OF AMERICA (Dallas, TX) Jan. 2012 - Jul. 2012

Sr Project Manager (Contract) Appointed to better define client needs using GAP Analysis on current and future reports and Vendor Score Cards. Additionally, charged to overhaul all existing reporting structures using COGNUS while conducting reviews and process improvement initiatives.

Reporting Accuracy: Improved reporting accuracy through expanding existing ODS database as a single source database (Cognos). Established/validated accuracy and developed consistent formats.

Report Continuity: Provide a consistent process/user experience across DIL, SS, and REO through testing and merging reporting formats; eliminating duplication and reporting errors. Enabled expanded workflow and production metrics and calculated metrics based on various points in time, allowing for roll up/down of data.

FRANKLIN AMERICAN MORTGAGE (Franklin, TN) Feb. 2011 – Dec. 2011

Business Project Manager Recruited based on top sales record at 1st Advantage Mortgage. Signed accounts; coordinated and marketed industry trade shows. Left position to focus on obtaining role more directly connected to IT management.

Systems Development: Served on CRM team to develop in-house CRM application for outside sales team.

1st ADVANTAGE MORTGAGE (a Draper and Kramer Company) (Chicago, IL) Sept. 2003 – Jan. 2011

Sr. It Project Manager Project Manager for all software development projects/requirements, system design/architecture, project methodology, requirements analysis, technical deployments, integration plans, verification/validation, help desk, cost/risk analysis, functional requirements, project definition and scope, and business process reengineering. Oversaw RFP process for new LOS system. Managed resources throughout the USA and off shore.

Application / System Development: Recommended and implemented 3rd party Document Management System to reduce Mortgage Buyback Inventory by $1,000,000 or 33% from high point.

Andrew-John Starrett Page 3

480-***-**** **********@*****.***

oInstalled CRM application and implement new LOS system that lowered customer fallout by 25% having direct impact on revenue by giving sales team an advanced tool to build customer relationships and to better track loan origination information.

oReduced delivery cycle 20% by replacing manual attorney approval process with integrated Cloud Service to deliver attorney approved loan-closing documents in 28 states within four hours.

Website Development: Managed website development team and implementation projects linked to revenue goals:

oSaved $8 million by automating loan production through developing an e-commerce website, which allowed agents to rapidly increase bookings; system included new file organization feature.

oImplemented an innovative LOS system $1 million budget (MortgageWare) that fueled corporate communications, external partnerships, and tracking of corporate objectives.

AMERICAN HOME MORTGAGE CORP. (Chicago, IL) April 2002 – Aug. 2003

Application Manager Organized aggressive plan for new IT direction: re-strategized to deliver business advantage in successful execution of operational priorities at mortgage operations center with $250 million in monthly production throughout 20 states. Managed all software application development and implementation including both third-party and in-house solutions.

Team Building: Managed and trained 75+ IT and operations staff in systems analysis, project management, quality improvement, and customer service. Lowered staff overhead 15% by redefining team roles.

Business Process Reengineering: Transformed low-performing business unit to become corporation’s most profitable center in just 3 months.

oLowered back office turnaround from 4 to 2 days by implementing an e-fax and scanner system that eliminated costly and time-consuming paper communication and reporting methods.

oDesigned and installed applications including $2 million budget LOS software (Open Close Software), imaging, CRM (Salesforce.com), Web-based sales order (Cogent), and file management (DocMagic).

Education & Service

Bachelor’s Degree in Information Technology

UNIVERSITY OF PHOENIX

Additional Certifications & Training:

PMP Certification (Spring 2017)

Microsoft Certification: SQL, MS Office, and MS Project

Negotiation & Public Speaking Training

Mack Hanes Consultative Selling

Mack Hanes Consultative Selling

Cisco Networking Certification

Contact this candidate