Customer Service Management

Professional Summary

Skills

Work History

Education

D L

**** ***** ******** *****, *** 415, Sandy Springs, Ga 30092 • Home: 770-***-**** • Cell: 770-***-**** • ******@*****.***

Qualified CSR worker with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure. Prescription Benefit Management with expertise in delivering support services and resolving customer complaints. Trained in RXCMS, RXCLAIM, Ambetter Insurance CRM. Creative problem solver

Exceptional communication skills

Quick learner

Multi-line phone talent

Mediation capability

Creative problem solver

Strong client relations

Proficient in cash management

Centene Member Services, 11/2016 to 03/2017

BroadPath Healthcare Solutions – Tuscon Arizona

Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Provided an elevated customer experience to generate a loyal clientèle. Plan Build Dept/ Implementation/Maintenance, 01/1998 to 03/2016 OptumRx – Minnesota

Started in call center and some client service work and some with WC, Pharmacist and then building prescription plans and up keep of maintenance of plans. I have worked in Pro Care, RXCMS and RXCLAIM computer systems for PBM's

BBA: Buisness, 1989

MTI College - Sacramento, California

BBA: Business, 1991

City College - Sacramento, California

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