IT manager, application, infrastructure builder.

Kawai Chan Northport, NY *****

631-***-**** *******@*****.***

Professional Summary

Extensive knowledge in Information Technology, hands on experience in systems engineering. Adherence to Project Management methodologies. Resourceful resolutions to complex problems. Coordination of necessary resources to produce positive outcomes for projects, tasks, assignments, and incidents. Expertise working with both IT and non-IT business partners.

Professional Skills Includes:

Active Directory Service Management

MS Exchange Service Management

MS SQL Service Management

Lease Plus Accounting System

Project Management

Resource Management

Communications

Disaster Recovery/ Business Continuity

Process/ Change Management

System integration/ ACT CRM

Compliance/ Risk Management

MS Word/ Excel/ Power Point

MS Project/ Visio

Dfs/ DNS/ WSUS

Capital One Equipment Finance - Melville, NY 2005 – 2016

Sr. Manager Technology Operations

Analyze business situations, provide consultation, and deliver technological solutions.

Build and develop organizational processes and procedures to support business needs.

Manage integration plans between business and IT to ensure best migration plan.

Evaluate, test, and certify new software, provide training and provide back-up plans.

Collaborate with Application, Infrastructure, Security to implement Disaster Recovery and BCP plan.

Managed relationship with Risk and Compliance team to provide solutions to regulatory issues.

Collaborate with Sales Team, Legal and Underwriters to develop procedures to improve workflows and compliance.

Implemented business systems for accounting and integration with application origination system, reporting service.

Build and developed system infrastructures- Active Directory, SQL, Dfs and reporting service.

Managed day to day IT activities and improve process efficiencies.

Develop standards for maintenance procedures, updates, process, and policies.

Managed level 2 and 3 support for remote and satellite offices.

Develop frameworks for security hardening and access using group policy.

Key point of contact to work with customer requirements and develop project to deliver resolution.

Delivered web access project: interfaced multiple systems for customer access with Multi-Factor Authentication, application originating and report service.

Vendor management for business software- leasing product, accounting software, equipment management, and origination.

Managed relationships with Enterprise IT on enterprise level services, such as email, routing infrastructure, parent domain service, and backup service.

North Fork Bank – Mattituck, NY 2002 – 2005

Network Engineer

Develop and implementation of system infrastructure upgrade from NT4 to Active Directory for 100+ domain server environment. Implemented DNS and upgraded WINS environment.

Developed group policies for application security structure.

Upgraded Microsoft Exchange from version 5 to 2003.

Increased availability with Exchange and SQL services by implementing fail-over cluster environment.

Implemented the hardening of Windows servers and domain controllers to maintain company’s compliance requirements via group policy management across domains.

Standardized server implementations and documentation.

Data center migration for 2 new data centers. Provide roadmap, planning and support for data center migration.

Successful migration of new SAN (StorageTek).

United Cerebral Palsy of Nassau County

Network Engineer

Novell NetWare and AS400 administration.

Application support, upgrades, month end and year end processing.

LAN, WAN implementation. Token ring and ethernet mix.

Data backup and restore for disaster recovery.

Other Previous Employer

Viacom Staffing (Consulting): Winthrop University Hospital

J Square Resources (Consulting): Cablevision, North Fork Bank, College Board

CMP: Desktop Support

Brookhaven Memorial Hospital: System Operator

Education and Professional Development

Southern New Hampshire University 15 credits remaining toward BA of Finance

Dowling College, Sayville, NY Business Management

Special Training and Certification

MCSE

Ivory SuperTrump Pricing System Certification

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