Quality Engineer

MORGAN R. DOWNIE

**** *** ****** *****

Buena Park, California 90620

Ph: 714-***-**** – Email: ******.******@*****.***

BACKGROUND SUMMARY

Quality Assurance Engineer with over 28 years of experience in military aerospace manufacturing and oil industry. Certified ISO 9001 Auditor and held Department of Defense (DoD) clearance; Secret. Excellent project management skills coupled with strong communication, written and organizational skills. Quick learner and able to adapt well to rapidly changing environment.

SELECTED ACCOMPLISHMENTS

•Managed and directed Internal Audits and External Supplier Audits.

•Managed all quality issues coming through National Oilwell Varco (NOV) Tracker, with respect to Quality Performance Reports (QPRs) generated by the Field / Customers and suppliers.

•Facilitated disposition of product on corrective actions related to QPR’s and Corrective Action Reports(CARs) by Liaison with Suppliers, Engineering and Manufacturing team.

•Managed major projects using an action plan and meetings to stay on track and focus on a resolution.

•Created and implemented Quality procedures, work instructions and forms for new/modified processes to be in compliance with ISO 9001Quality System Regulations.

•Directed suppliers in rectifying ratio of failure rate, defining true cause of non-conforming hardware and taking appropriate measures to achieve positive corrective action, resulting in the reduction of cost to quality.

•Improved process performance by utilizing digital photographs and Power Point to eliminate misinterpretations of the setup, process and inspection of the products thus helping employees with limited English speaking & reading skills eliminate scrap.

PROFESSIONAL EXPERIENCE

Life Science Outsourcing, Brea, CA

04/2016 - 02/2017

Quality Compliance Manager

Managed internal audits and was responsible for investigating and determining root cause and implementing corrective action on all customer complaints and corrective action request, both internal and external. Handle the non-conformances from receiving inspection and from the production floor. Participated in the quality management review. Maintain quality charts and reported on any trends.

National Oilwell Varco, Orange, CA

07/2006 – 03/2016

Quality Engineer

Responsible for managing and directing all field and customer quality issues either through NOV Tracker or through customer emails. Generated CARs along with Quality Alerts when required from the customer. Managed, directed and completed Internal Audits for the facility. Managed vendor database of suppliers and ensure the suppliers are notified and are in compliance with NOV purchasing requirement and track vendor performance. Managed the 5s program and trained employees to improve the performance of each work cells. Participated in the training of employees and new hires on NOV’s safety program. Member of the Emergency Response Team.

Warranty Manager, Quality Engineer, Sales and Marketing Representative

Sign Resource, Maywood - Newport Beach Plaza, Newport Beach and Duncan Bolt Co Santa Fe Springs

2003-2006

Investigated all warranty claims to determine if they meet the standard warranty requirements. Coordinated with project managers and production manager for best possible solution as to whether to replace or repair signage. Interfaced with the customers and installers to insure resolutions are done in a timely manner. Prepare monthly warranty report to help show where new processes and or procedures may be needed. Received quotes and placed orders and ensure shipping within targeted timeframe. Wrote basic procedures and work instruction for employees to standardize the practice and improve performance.

Silver Thin Bearing Group, Rancho Cucamonga and Laird Technologies, Placentia

2000-2003

Disposition all non-conforming purchased parts and materials through receiving inspection. Verified and determined if supplier’s certification of conformance and material certifications were correct and satisfied all drawing and purchase order requirements. Communicated with suppliers to resolve issues regarding non-conformances and certifications. Maintained NCMR files and notified suppliers bi-monthly of all non-conformances. Issued corrective action request to suppliers for repetitive non-conformances.

Inspected and assembled bearings per the drawings. Investigated and disposition all returned products. Updated and maintained all Quality files. Worked with manufacturing, engineering, sales and other departments to evaluate, implement and maintain process improvements. Interfaced with external customers to resolve problems and initiate process improvements. Completed root cause and corrective action investigations for internal discrepancies and customer returns. Conducted internal audits in accordance with ISO 9001 and completed follow-up corrective action on any discrepancies. Performed supplier evaluations/audits as required.

Northrop Grumman Corporation, Hawthorne, CA

1987 to 1999

QA Inspector / Technician - Major Assembly

Performed detailed inspection of aircraft major assemblies during assembly, installations and final mating, per blue prints and noted specifications. Verified sealant applications and conductivity checks per noted specifications. Interfaced with manufacturing, engineering and the customer during inspections. Documented all discrepancies and verified rework/repair per engineering disposition.

Inspector – Electro / Mechanical Assembly

Inspected all in-process and final mating of partial and completed assemblies and sub-assemblies per blue prints and noted specifications. Verified and inspected the build-up of fuel tanks. Inspected all sealant applications per noted specifications. Ensured all wire harnesses were complete per blue print and specifications. Acquainted with the inspection of coatings and paint applications. Executed complete operational checks of entire electrical and mechanical systems per the specifications in the operation manual. Documented all discrepancies and verified rework / repair per engineering disposition. Communicated with DoD personnel prior to acceptance and delivery of final product.

Inspector – Machine Parts / Precision

Performed receiving and source inspection on raw stock, standard hardware, sheet metal parts, castings, forgings and complex machine parts. Coordinated and performed supplier audits respective to their quality system and sub-tier suppliers in accordance with MIL-Q-9858 and ISO 9000. Performed supplier survey audits for approval of vendors. Initiated and revised quality procedures. Reviewed and approved the quality planning.

EDUCATION

Associate of Science Degree, Mt. San Antonio College - Walnut, CA

CERTIFICATES AND ADDITIONAL TRAINING / SKILLS

Certificate for ISO 9001 Internal Audit Training

Certificate in Blue Print Reading

Training in G. D. and T, ANSI – 14.5

Certificate in Basic Metrology and Gage Calibration

Safety Training

Emergency Response Training 5s Champion

Computer Training – Certificate in Windows, Word and Excel, familiar with Power Point

Familiar with CMM

Hazardous Waste Training

Held Certifications in Explosive Material Handling

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