IT Manager Project Manager systems administrator Security analyst

Office *** PowerShell Active Directory Exchange

SQL Server VMWare ESX Security+ Cloud Services

Over a decade of hands-on experience building, maintaining, and enhancing the IT infrastructure. Strong technical background in management, system administration, virtualization, server/workstation management, and security. Skilled in the design and implementation of cloud computing and IaaS-based solutions aimed at providing higher availability while lowering total cost of ownership.

EXPERIENCE

Responsemine Interactive Aug 2012 - Present

IT Manager

Brought on to lead a new department responsible for the technology infrastructure of this fast-paced media and marketing company. The immediate challenge was to build a, highly available and easily scalable infrastructure that would be versatile enough to handle web hosting and internal functions while maintaining various compliance standards including PCI and HIPAA. Concurrently, the company had systems in place but no i.t. oversight or direction and was reaching the limit of its on-premises corporate infrastructure. Expansion was necessary to support its quickly growing work force.

Built a cost-effective, reliable, elastic production infrastructure using several services from Amazon Web Services (VMWare, Jungle Disk Storage, Elastic Load Balancing).

Executed the migration of on-premises Exchange environment to Hosted Exchange and Office 365 with single sign-on using Directory Synchronization and Active Directory Federation Services.

Managed a team to handle the day-to-day operations/support of internal and customer-facing systems for all locations, develop best practices to enhance employee productivity through the use of ITIL, continually manage vendor relationships to lower costs and increase ROI, keeping the company Tech forward.

Installed and administered SharePoint 2013 for internal use with an emphasis on collaborative apps and file distribution.

Manage GPO’s applying proper permissions to certain groups further enforcing compliance standards and security.

Delta Airlines March 2011 – Aug 2012

Field Systems Engineer

Assigned to work with the world’s largest Airline to address challenges with antiquated processes used to service Delta’s Hartsfield Jackson Airport. The organization was resolving individual issues on a as is basis with little effort put towards root cause analysis. The IT department was facing cutbacks in budget and needed ways to reduce spend

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Recommended the extended use of DameWare to resolve issues both locally and at outstations reducing the need for travel to remote locations.

Pioneered procedure to clean ticketing system that resulted in 80% reduction in spend for replacements.

Increased the completion rate for local ticketing from 70% to 90% by fully utilizing archived tickets as a source of information resulting in 99% SLA compliance.

Varec, Inc. Oct 2008 – Mar 2011

Systems Analyst

Provide technical support to all Department of Defense installations with, but not limited to Automated Tank Gauging software, configuration of DESC (Defense Energy Support Center) Computers and Dispatch software. Provided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration. Familiar with Exchange server 03/07, Outlook Web Access including configuration, permissions, SSL Configuration

Utilize Server 2008 to manage (600 sites/over 1200 users)

Support the hardware platform and different operating systems

Provide, install, and support all system software

Evaluation of customer's computers before shipping to site

Configurations and development of system images for individual sites

Test and configuration of new hardware

Assist deployment with configuration of software that is specific for each site

Manipulate data within active directory to assist with fuel account reconciliation

TRAINING AND CERTIFICATIONS

Sharepoint 2013 (40 Hours)

Currently pursuing PMP at (40 Hours)

Jira (24Hours)

Microsoft Project (8Hours)

Agile Essentials (8Hours)

SCRUM (5 Hours)

Kanban (8 Hours)

Tableu (4 Hours)

Security + 2008

A+ Certified 2007

Basic Networking (4 Hours)

Network Plus-TEKSystens (40 Hours)

MS SQL Server 2000 - TEKSystems Network 5 Courses (40 Hours)

MS Windows Server 2000 Admin - TEKSystems Network 5 Courses (40 Hours)

Sun Operating System (SunOS) up to version 4.1. Solaris Operating System 2.6 to version 8

MILITARY TRAINING & EDUCATION

Computer Users Security Course – Ft. Gordon, GA

Enhanced Position Location Reporting System (EPLRS)

DoD Information Assurance Awareness Course – Ft. Gordon, GA

C2PC v5.9.0.3 p4 – Operator Course (24 Hours)

AMDWS Operators Course (40 Hours)

AMDWS Admin Course (40 Hours)

AFATDS Operators Course (124 Hours)

FBCB2 BFT – System User Course (32 Hours)

FBCB2 – System User Course (40 Hours)

Mobile Expandable Container Configuration (MECC) Training (12 Hours)

ASAS-L, MCS-L, C2PC, and LSD certified BCTC Ft. Hood TX 2003-2004

FBCB2 Operator Course, Microsoft Certified Advanced Access Course 2002-2003

Air Traffic Control Certification, Air Traffic Control Technical School Keesler MS 1999-2000

Basic Electronics Certification, Electronic Warfare Technical School Keesler MS 1995-1996

Information Assurance Security Officer Certification Course – Ft.Gordon, GA

CLEARANCE & EQUIPMENT

Current Security Clearance: Secret

Highest Security Clearance: Secret

AN/ALE-40 Counter Measure Dispenser System (CMDS)

AN/ALE-47 Counter Measure Dispenser System (CMDS)

Fluke Meter/Network tester

Oscilloscope

Voltmeter

Soldering Iron

ADDITIONAL EMPLOYMENT HISTORY

ILEX Systems August 2006 – July 2008

Mantech Telecommunications March 2005 – August 2006

TEK Systems (CTSF-TD) Digital Systems Engineer October 2003 – March 2007

TESCO Stryker/ICV September 2001 – October 2003

Blue Cross Blue Shield, Administrative Assistant April 2001 – June 2001

U.S. Air Force, Air Traffic Controller September 1999-March2001

U.S. Air Force, Electronic Warfare Systems Technician December 1995-September 1999

References Available Upon Request

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