Customer Service Manager

WessamMoustafa MahmoudMetwally

No.**, flat *, *** st, Sidi Bishr, Alexandria

Phone: (002) 010-********

*********@*****.***

Objective:

Responsible and dynamic professional seeking for a position as Bank Operations Assistant Manager, or to work in a respectful position to help to achivethe business goals by supporting different processes. Summary of Qualifications:

Possess stronganalytical andability tomake well thought out decisions

Detail oriented, efficient and organized with extensive experience in accounting systems

Handled various administrative taskswith diligence

Effective communicator and able todeal with change

Adept in computer applications

Withpersonal integrity

Customer service orientedperson

Career Experiences:

Industrial Development andWorkersBank of Egypt

Borg el- ArabBranch:

2015-2016: Holder Signature Type ( B ) - B 162/32

2012-2016: Assistant Bank OperationsManager

Trainedand mentored new employees and monitor their performances

Assisted in evaluating establishment procedures and recommends changes

Interacted toclients and resolve any account related problems

Explained services to potential clients to generate additional business

Assist in examination, evaluation and process of loans

Prepared and maintained record of financial transactions in print and data base

Assisted tellers to balance daily transactions

2011-2016: Compliance &Governance Vice Officer

. Review of requests to open new accounts

. Follow-up of all ForeignTransfers Documents

. ReviewCollectionDocuments before they are delivered tocustomers

. Monitor the Implementation of the Regulatory Instructions Issued by The Central Bank of Egypt 2010-2016: L.C's& TransfersOfficer

2010-2016: Aggregation of Credit Risk Officer

2008-2011: Bank OperationsData Entry

2005-2008: Bank OperationsData Entry - Smouha Branch Education: 1996-2001: Bachelor of Commerce, Accounting, Tanta University References:

Mrs/ Layla Aba-elhamed Elsherbiney

Main General Manager

Main Compliance and Governance Officer

Tel: (002) 010-********

Contact this candidate