Active Directory Help Desk

MATTHEW JAMES WALLACE

Information Technology Professional

910-***-**** *******.*.*********@*****.*** www.linkedin.com/in/matthew-j-wallace PROFESSIONAL SUMMARY

Proactive Network Administrator, transitioning from a successful 20-year military career with over 15 years of experience in various fields of IT. Looking to implement and expand networking knowledge as a valued member of a team. Focused on establishing positive and productive relationships both internally and externally. CERTIFICATIONS

CCNA (428189569436GOZG)

CompTIA, Security + CE (POH212C3CG1QQN7E)

CompTIA, Network + (53D034QEC344SWZP)

EXIN, ITIL (License 5480663.20449229)

Microsoft, Windows 7: Configuration (70-680) (License F284-7222) ETA, Fiber Installer (License FOI171653)

TECHNICAL SKILLS

Cisco LAN Technology: VLAN, Spanning-Tree, CDP, LLDP, 802.1Q, switch administration Cisco WAN Technology: OSPF, EIGRP, RIP, DHCP, ACL, NAT, router administration Active Directory: Account creation/management, Domain Security Groups, Least Privilege Principle MS SharePoint: Site Design / Management

SKILLS

ADAPTIVE DISCIPLINED ORGANIZATION

TEAMWORK CUSTOMER RELATIONS TROUBLESHOOTING

MANAGEMENT ACTIVE SECRET CLEARANCE

WORK HISTORY

Network Administrator / Help Desk Manager, United States Army DECEMBER 2013-CURRENT Headed a 6-person LAN section on multiple overseas rotations. Installed network for 200-plus users from the ground up, to include Cisco routers and switches, Active Directory, Microsoft Exchange, laptops, printers and cabling infrastructure for three separate levels of classification. Responsible for installation, maintenance, troubleshooting, asset management and implementation of life cycle replacement schedule of over 600 communication devices to include laptops, IP phones and networked multifunction printers.

Spearheaded a digital overhaul of the help desk to automate trouble tickets for over 500 personnel which resulted in a turnaround time decrease of over 40%.

SharePoint Administrator, United States Army DECEMBER 2013-CURRENT Worked directly with customers to design, maintain and secure SharePoint Portal consisting of over 25 sites and sub-sites resulting in immediate, effective and fluid information sharing for over 500 personnel. Project lead on more than 20 SharePoint and InfoPath projects requested by customers which streamlined archaic paper processes such as awards submission and tracking, company manning requirements, travel requests, comprehensive risk assessment and customer help desk ticket submission processes. Active Directory Administrator, United States Army DECEMBER 2013-CURRENT Configured over 500 user and 350 computer accounts on both unclassified and classified networks to establish network connectivity for organization personnel. Emplaced personnel in correct organizational unit(s) and/or sub-OUs for allocation and security of over 5TB of network share drive resources. Enforced security policies of SharePoint portal through domain security group placement. Information Assurance Security Officer, United States Army DECEMBER 2013-CURRENT Utilized host based security system (HBSS) to identify and remediate approximately 40 violations of United States Special Operations Command (SOCOM) information security policies such as classification spillage and unauthorized devices connected to the network.

Established tracking system to ensure compliance of over 500 personnel with SOCOM acceptable use policy and annual cyber awareness training requirements.

Satellite Communications Coordinator, United States Army MARCH 2012-OCTOBER 2013 Regarded as subject matter expert for elevated communications support and troubleshooting of approximately 40 satellite communication terminals throughout the 82nd Airborne Division. Established tactical satellite WAN connections during numerous training events in remote locations, facilitating reach- back communications for over 3,500 personnel.

Trained over 50 technicians on the implementation and troubleshooting of organization’s satellite terminals, increasing unit’s knowledge base by 100% in just over a year. Department Supervisor, United States Army OCTOBER 2010-FEBRUARY 2012 Installed, configured and managed all facets of tactical network in Iraq including physical Ethernet and fiber cabling, and Cisco routers and switches. Integrated tactical network with existing infrastructure as a dedicated back-up solution. Managed LAN, WAN, voice and video capabilities for over 4000 users. Developed over 20 personnel from extremely diverse personal backgrounds into one cohesive team focused on mission accomplishment.

Satellite Communications Technician, United States Army APRIL 2002-SEPTEMBER 2010 Led 3-person team to establish satellite WAN connectivity during humanitarian relief in Haiti following devastating earthquake

Established satellite WAN connectivity and installed Ethernet LAN capabilities in Iraq which spanned over four geographically separate areas and serviced more than 5,000 users. Managed multiple 3-4 person teams which provided satellite communications reach-back capabilities in several countries including Germany, France, Republic of Georgia and Afghanistan. Sought out on a by-name basis for more high-visibility missions due to reputation of success. EDUCATION

Bachelor of Science: Computer Network and Security CURRENT University of Maryland University College Online

Currently have completed 90 semester hours towards degree, 3.8 GPA

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