Sales Project Management
Resume:
Bruce W. Randall
*** **** **** ****** ****************@*******.***
Houston, TX 77018 713-***-**** www.linkedin.com/brandall56
BUSINESS ANALYST
Business Analyst with a strong background in process improvement, developing, implementing, and supporting large-scale standardized processes to improve productivity and profitability. Ability to visualize, gather information, articulate, analyze, solve complex problems, and make decisions. Strengths include quick adaptation to technology changes and knowledge transfer to customers, managing large, medium, and small projects, customer support issues, providing solutions for product launches in a timely and cost-effective manner. Core strengths include:
Troubleshooting & Problem Solving
Data Analysis and Clean-up
Document Business and Functional requirements
Change Management Processes
Product Deployment
Project Management
Quality Assurance and Testing
User Training
PROFESSIONAL EXPERIENCE
Kuehne+Nagel– Houston, TX June 2015- Present
Customer Solutions Analyst
Permanent role providing:
Technical Sales Presentations for KN Login functionality to sales staff and customers focusing on value and efficiency generation.
KN Login and Reporting Configuration of the monitoring engine supporting operation execution and exception management and Administration of internal and external users profile and assignment of functional rights.
Integration support, process mapping, scope of work definition gathering and compilation of required documents and supporting information.
Trouble Shooting and Support, provide first level support for customers regarding issues with KN Login functionality and usage.
Training to show internal staff how to leverage KN login functionality and capabilities to support customer SOP and visibility requirements.
Business Process Support with design and implementation of solutions (reporting, exception management, Setup etc.) to support complex business solutions.
Spectra Energy – Houston, TX October 2013 – May 2015
Business Analyst
Recruited by the Engineering and Construction Group responsible for providing detailed function change documents for enhancements, fixes, and upgrades to client business applications.
Key Contributions:
Implement Enhancements for the Environment Permit Database Application. Worked with end users to provide specifications and requirements for archiving and improved permit access capability. Provided a 20% improvement in productivity.
Create test scripts and facilitate user application test sessions for new software functionality and upgrades.
Provide system support in SharePoint access and trouble ticket resolution.
System Administer Trained for the EcoSys Cost Forecasting tool.
Intermarine LLC – Houston, TX June 2013 – September 2013
Business Process Analyst
Recruited to gather and map information for cargo receiving processes.
Key Contributions:
Mapped processes using Visio software cross functional work flows gathering information from operations personnel related to receiving of break bulk, and container cargo’s from entry to the yard to under hook at the ship.
NRG Energy – Houston, TX October 2012 – May 2013
Sales Operations Analyst III
Recruited to provide analytics, technical pricing, and contract support to the Mid-Market sales team. Resolve issues across multiple functional groups including Information Technology, Back Office Operation, Consumer Operation, Marketing, Legal and Regulatory.
Key Contributions:
Developed a solution to refresh expiring vintage meter data, saved 40 man hours of labor per month.
Supported any special pricing requests using tools such as Profile Pricing Tool and Siebel
Supported sales channels with manual enrollments and communicating with customer and vendor support effectively.
Developed, implemented and maintained appropriate methods to monitor track, analyze and prepare data for management reports and statistics.
Tracked and recorded team productivity at an individual and team level.
Identified and documented technical system and process requirements for improved operational efficiencies, made recommendations and coordinated implementation for system and process improvements.
Waste Management Inc. - Houston, TX July 2000- August 2012
Business Process Analyst III
Hired as an IT team leader to select, configure, and implement a Fleet Maintenance enterprise-wide application solution to yield maintenance costs savings through process improvement, and asset tracking.
Key Contributions:
Successfully deployed fleet management software for 47K assets and more than 900 maintenance facilities in the US and Canada. The solution improved year-over-year maintenance cost savings of 5-10% and an increase in asset data integrity from 25% to 98.7%.
Created project plans, gathered requirements for business and functional requirements (BRD and FRD) using interviews, document analysis, requirements work shop, surveys, site visits, business process descriptions, scenarios and task workflow analysis. Created customized reports .Cradle to grave solution.
Developed change management for stakeholders and user community to include defining a strategy, identifying sponsors, developing new process flow models, creating and implementing plans, collecting and analyzing feedback, performing gap analysis, and ensure sustainability.
Participated in the testing phase, end-user reviews to modify processes for user acceptance.
Developed and delivered presentations for customer/end user training for 6,000+ users.
Managed all aspects of day-to-day maintenance and asset activity adding, transferring, and disposing of assets responding to an average of 100+ requests daily staying within the guidelines of DOT requirements.
Developed an asset Interface to load multiple assets to reduce data entry effort and user data entry errors. Provided ongoing solutions to user issues, continual user training, and ensured compliance with DOT requirements.
EDUCATION AND TECHNICAL PROFICIENCIES
Military
United States Air Force (1974 – 1976)
Air Cargo Load Planning Specialist
EDUCATION
Associate of Science (AS) Computer Information Systems (1990)
Clark College, Vancouver, WA
TECHNICAL SKILLS
Remedy, Fleet Focus M5, MS Office (Excel, Word, Access, PowerPoint, Visio), Siebel, SharePoint, RoboHelp, EcoSys
PROFESSIONAL DEVELOPMENT
Project Management Skills Certification (2007)
University of Houston
Managerial Coaching Skills Certification (2003)
Baker Communications Inc.
Microsoft Access 2000 Level 1 and 2 Certification (2003)
New Horizons
Software Requirements Analysis and Requirements Certification (1998)
Technology Exchange
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