Customer Service Management

Nurul Atila Binti Ali Raman

Current address: C-04-05 Pangsapuri Permai, Jalan Bukit Kuda, 41300 Klang, Selangor Darul Ehsan

Date Of Birth: 14th October 1991

Place of Birth: Hospital Assunta, Selangor

Marital Status: Married

Email: **********@*****.***

Telephone number: 011-********/014-*******

Academic Achievements

1 June 2013 (3 Months)

1)Advance course of Airline Ticketing/Reservation and ravel Management at Transair

14 May 2013 (1 week)

2)Basic course of Airline Ticketing/Reservation and Travel Management at Transair.

July 2010- October 2012

1)Diploma in Tourism & Hospitality Management

2)CGPA : 2.67

3)Muet : Band 3

2008-2009

1)Certificate of IT Discovery of Microsoft Word, Excel, Internet Basis, and Practical English at Cosmopint Klang

2003-2008

1)SPM

2)SMK Sultan Abdul Samad, Klang

3)1A,3B,2C,1D

4)English Language (A)

5)Bahasa Melayu (B3)

6)Mathematics (C)

Working Experience

December 2014- present

1)Online business at home.

November 2013- September 2014

2)Customer Care Officer at Singtel Telecommunication Berhad at Centro Mall, Klang.

3)Customer Service at the call centre and serving customer with the telecommunication products by Singtel.

November 2012- December 2012

1)Cashier at Tesco Alor Setar, Kedah

October 2010-February 2012

1)Practical Training at DZ Travel & Tour, Klang

2)Done administrative account task, front desk task, ticketing task, management task.

2009-2010

1)Bookeeping assistant at Manje Agro & Trading, Klang

Achievements:

1) Understands monetary and account flow of the company

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