Information Technology Security
Resume:
Keith Hargrove
E-mail: ***********@*****.***
PROFILE
Experience in monitoring and reporting the status of network events. Experience in customer and network administration. Experience in information systems security and managing network access control appliances. Excellent leadership qualities and client relations skills. Strong analytical, communication, organizational and problem solving skills.
CLEARANCE
TS/SCI
QUALIFICATIONS
Proficient with CA Spectrum, Microsoft Word, Excel, PowerPoint, Outlook; Hands-on experience using Access Data’s FTK Imager, Symantec DLP, Forensic Toolkit, Webinspect, and Password Recovery Toolkit for acquisition and analysis of various media; Possess strong analytical, communication, organizational and problem solving skills. Capable of managing confidential information with the utmost of integrity while handling multiple tasks and meeting deadlines.
EXPERIENCE
Department of Veterans Affairs, IT Specialist, Birmingham, AL (11/2015-4/2017) –
Help Desk phone support, desk-side technical support and bench-top diagnosis and repair. Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets, escalating problems to the lead or Supervisory Information Technology Specialist, as appropriate, overseeing Help Desk activities, providing mainframe account support and coordinating device files for software applications following established procedures. Provide server ID account support, connectivity client support and application support for various devices and remain current with changing Information Technologies via sponsored VA training and/or through personal education. Ensures Help Desk asset information and problem/resolution databases are accurate; all work is logged in Help Desk tracking system (SDM) and tickets are closed after work is performed in an accurate and timely manner. Ensures data closets and cabling are organized in an orderly fashion. Takes ownership of projects and coordinates with various entities to ensure the completion of action items. Follows facility security procedures by filling out appropriate paperwork related to de-commissioning equipment and turn-in into the appropriate departments. Coordinating and assisting in the delivery of technical support services, including participation in troubleshooting, installing, and removing equipment as well as providing customer assistance and/or training in response to customer requirements.
Additional duty: CRISP (Continuous Readiness in Information Security Program) Technical Security Officer.
TrueITpros, Systems Engineer, Junior Desktop Support Technician, Atlanta, GA (04/2015-10/2015) –
Provide on-site and/or remote resolution of multiple problems, or multiple customers, involving all desktop networks, servers and related applications. Setup new Desktops and Servers by installing OS updates, Client Monitoring software, Malware and Antivirus software, and naming and placing devices in a workgroup or domain. Use Active Directory to create new accounts, change user accounts, and set and/or re-set passwords. Install and map printers. Conduct daily backups and backup checklists. Maintain an inventory of new and used equipment.
WellStar Health System, Information Security, Security Analyst I, Marietta, GA (10/2014-04/2015) –
Conduct compliance assessments and audits by monitoring systems, reviewing logs, system activities and processing findings. Provide guidance on Information Security remediation. Conduct process reviews and assist in improving processes. Respond to Symantec DLP security incidents using appropriate procedures. Participate fully in Security Incident Response Team program. Ensure Information Security requirements are met by training and educating business units on proper processes and procedures to protect information assets. Participate within Information Security department on quality improvements to all programs.
DCMA, NOSC SP, Information Assurance Engineer, Smyrna, GA (09/2014-10/2014) –
Day to day analyzing, decision-making, and responding to firewall rule events, intrusion prevention system events, data loss prevention system events, antivirus events, and host based security events.
Initiating response and tracking compliance to directives issued by USCYBERCOM. Engage in response to verified cyberattacks. Completing regular situational awareness reports and daily reports.
Perform vulnerability assessment scans and provide guidance on vulnerability and malware remediation as necessary. Analyzing situations and suggesting information assurance (IA) solutions and process improvements to help minimize the risks DCMA faces to computer network defense threats. Exercising independent judgment when appropriate and within the defined DCMA NOSC processes and procedures to pursue, recommend, or execute actions to obtain results. Communicating and interacting with the DCMA customer, vendor service providers, other government entities, and functional peer groups verbally and through electronic correspondence to gain cooperation of others, seek or distribute or coordinate information, and to report. Ensuring project schedules and performance requirements are met.
US Army Regional Cyber Center (formerly South West Cyber Center), Defense Cyberspace Operations Southwest Asia (formerly RCERT-SWA) Watch Officer, Camp Arifjan, Kuwait (5/2013-3/2014) –
Responsible for monitoring and reporting actions necessary to secure and defend the SWA LandWarNet (LWN) and effectively use the Army Enterprise Infrastructure (AEI) architecture and associated infrastructure and information systems assigned to the command. Maintains a constant awareness of real time command and subordinate unit activities, events, and incidents that warrant reporting to higher levels of Command. Investigates, interprets, consolidates, and develops detailed history/background with regard to SWA network events. Collaborates with representatives of other organizations to negotiate, decide on, and/or coordinate work-related changes affecting their organizations.
US Army Reserve, North Central IOC, Automation Officer, Ft. Gillem, GA (8/2006-5/2013) –
Identify computer-user problems and coordinate to resolve issues. Install, configure and monitor local and wide-area networks, hardware and software. Provide customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting. Assists the unit in the areas of training, supply and unit retention.
US Army, Personnel Sergeant/Observer Controller Trainer, Ft. Gillem, GA (1/2003- 5/2005) –
Responsible for the planning preparation and execution of Unit Readiness Validation (to include Medical, Dental, Training & Financial records) company and platoon size USAR and ARNG units throughout the First Army area of operations; to observe, control and train exercised units in a tactical environment and provide feedback to the unit through informal After Action Reviews; responsible for individual soldier training and development of the skill level 1-4 tasks that are specific to each Lane Training Exercise.
US Postal Service, Sales and Service Associate, Norcross, GA (3/1996-9/2014)
Assist customers with stamp, money order and envelope sales. Provide express, priority, standard and other mailing services. Assist customers with passport, selective service, post office box and other forms.
PROFESSIONAL CERTIFICATIONS
Information Technology Infrastructure Library (ITIL) v3, Foundations
EC-Council Certified Ethical Hacker (CEHv7)
Comptia Security+
Comptia Network+
PROFESSIONAL CERTIFICATES OF TRAINING
HBSS
Penetration Testing
Assured Compliance Assessment Solution (ACAS)
eEye Retina
Project Management
MILITARY EDUCATION
1st Information Operations Command, FT Belvoir, VA
ASI 9N, Basic Computer Network Operation Planners Course
LCIT, University of Information Technology, FT Gordon, GA
ASI 25A, Signal Officer Basic Course
LCIT, University of Information Technology, FT Gordon, GA
ASI, 25B Information Systems Operator/Analyst
CIVILIAN EDUCATION
American Intercontinental University, Atlanta, GA
MS, Information Technology
Fayetteville State University, Fayetteville, NC
B.A. Political Science
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