Customer Service Administrative Assistant

Summary

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highly trustworthy, ethical, and discreet; committed to superior customer service.

Highlights

Microsoft office proficiency

Self-directed

Time management

Excel spreadsheets

Meticulous attention to detail

Professional and mature

Results-oriented

Strong problem solver

Strong interpersonal skills

Dedicated team player

Accomplishments

Served as President of Everest University’s Ambassador Program. Increased the

organization’s effectiveness by developing more efficient systems and protocols. Successfully

planned and executed meetings, lunches and special events.

Experience

Customer Representative 08/2010 to 01/2011

Dry Clean USA Miami, FL

Able to quickly assess needs and priorities of customers

Retained customers by delivering exceptional customer services

Adept at handling cash and credit card transactions

Medical assistant 02/2007 to 7/2009

Tender Care Pediatrics Miami, FL

Provided excellent and accurate medical documentation for patients charts

Worked efficiently in a fast paced environment without compromise to quality and productivity

Customer Representative 06/2007 to 02/007

Dunkin’ Donuts Miami, FL

Demonstrated ability to resolve customer complaints in a timely and professional manner

Responsible for opening and closing the store on a daily basis

Followed and abided by the company’s policies and procedure

Education

Everest University Patient Care Technician Diploma 2013

Everest University Associate Degree Applied Management 2014

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