Manager Technical Support
Resume:
Carlos Font
**** ** *** **, *****, FL *****
Cell: 305-***-****
Email: *******@*****.***
Career Overview
Over 20 years of experience as a professional IT/MIS Manager and Network Administrator committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Experience in back-end programming, relational databases and development/maintenance of complex and critical systems.
Skills
Report writing using Crystal Reports, MS Access, Lotus Domino, etc.
Network/server setup/maintenance
Windows OS
Desktop Management
Microsoft Office products
Lotus Domino Administration
SQL Administration
VMware/HyperV Virtualization
Data backup/retrieval
Barracuda and SonicWall Appliances (Spam & Virus, Web Filter, Backup Server, etc.)
Software testing & programming
Database design
Information security
Network asset management
Routers, switches and firewalls management
Remote access technology
Technical help desk experience
Technical problem solving/troubleshooting skills
Team handling experience
Accomplishments
Design and implementation of complete network infrastructure.
Email Migration from Lotus Domino Microsoft Exchange.
Helpdesk system implementation.
Implementation of new technologies keeping projects under budget.
Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
Managed network security through installation/setup of firewalls, routers, antivirus software, patch management, VLAN and VPN’s.
Work Experience
IT/MIS Manager
July 2013 to December 2016
Elite Research Institute - Miami, FL
Responsible for the management, maintenance, and security of data network.
Microsoft Exchange implementation and administration.
Desktop Management.
Maintenance and Control of IT and Supplies Inventories.
Developed and managed project plans while providing status updates to management.
Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.
Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements keeping costs under budget.
Administered phone system, network, Internet, e-mail and web site connectivity.
Managed firewall, network monitoring and server monitoring both onsite and off.
Used a wide variety of techniques and tools in the development and unit testing of software applications, including: object oriented programming languages and software tools, analysis and design techniques, data base management systems, data access and retrieval programs.
Company website development and maintenance.
Performed Help Desk functions providing daily technical support to ensure company staff had necessary tools to perform tasks efficiently
.
IT/MIS Manager/Program Supervisor
June 1999 to June 2012
Miami Jewish Health System (Community Service Division) - Miami, FL
Responsible for the management, maintenance, and security of the Community Service Division data network.
Implemented and managed Track-It Help Desk software.
Maintenance and Control of IT and Supplies Inventories.
Division main application migration to Lotus Domino based application.
Participation with a development team in software customizations.
Developed and managed project plans while providing status updates to management.
Design and development of applications and reports using MS Access and Crystal Reports.
Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.
Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements keeping costs under budget.
Administered phone system, network, Internet, e-mail and web site connectivity.
EDI Medicaid billing software development.
Created virtual test environments using VMware and Hyper-V.
Managed firewalls, network monitoring and server monitoring both onsite and off.
Used a wide variety of techniques and tools in the development and unit testing of software applications, including: object oriented programming languages and software tools, analysis and design techniques, data base management systems, data access and retrieval programs.
Performed Help Desk functions providing daily technical support to ensure company staff had necessary tools to perform tasks efficiently
MIS Manager
December 1996 to June 1999
Commercial Jet, Inc. – Miami, FL
Design and implementation of company network infrastructure.
Software development for Time and Work Orders tracking.
Performed high resolution scanning and digital image manipulation for airplane painting department.
Single-handedly developed process to improve workflow and communication between in-house departments.
Served as operating system expert, providing technical support for entire organization.
Responsible for the management, maintenance, and security of the entire company’s data network.
Instructor
July 1986 to December 1994
Centro Nacional de Superación y Adiestramiento de Informática (CENSAI) – Havana, Cuba
Provide instruction to groups of 30+ students on PC Operation and programming on Basic, Pascal, COBOL, C, dBase, Clipper, FoxPro.
Education
University of Havana, 1985
Havana, Cuba
Licensed on Cybernetics-Mathematics
Courses
Diploma in Computer Networking
Diploma in Information Technology Management
Diploma in Project Management
Crystal Reports
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