Desktop support

Skills and abilities

Level one and level two IT support, Help Desk support,

Desktop, Hardware, Software troubleshooting

Printer, Scanner and Phone troubleshooting

OS2 Operating System, Install and troubleshooting

Windows Operating Systems Win 10, Win 7 and XP

Configure Windows Server 2012 and Client

Active directory and group policy

VMware and Hyper-V

Expert using Microsoft Office Microsoft Office (Word, Excel, PowerPoint )

Cisco (CCNA) (routing and switching )

Familiar with PC imaging using Norton Ghost, Acronis or similar technologies

Ability to multi-task and work accurately under deadline pressure

Ability to work in a customer site environment or relevant

Ability to support users (remote,telephone)

Ability to work flexible hours and days

Demonstrated commitment to teamwork and collaboration

Energetic, dependable, adaptable individual

Motivated to learn about new technologies and share knowledge with team members

Highly organized with a detail-oriented approach to work

interested in professional growth and development

personable and have patience

Experience

Field Engineer and Desktop Support

On-site Network maintenance (WAN, LAN, TCP/IP, routing and switching ), diagnosis, troubleshooting and repair of Windows and OSX, Printers and Computers (Hardware troubleshooting)

( Kharazmi Information Technology Development Co)

2005 – 2007 // tehran (Iran)

IT administrator

I provided off-site guidance( telephone) to our employees for Network (LAN, WAN), software and hardware troubleshooting for multiple banking branches throughout Iran.

( Kharazmi Information Technology Development Co)

2007 – 2008 //Tehran (Iran)

Regional/province director

Regional/province director for IT and network support for banking system in Gilan, Iran . I managed 12 employees and provided support for 200 banking branches and ATM system during this time .

2009 – 2016 //Gilan (Iran)

( Kharazmi Information Technology Development Co)

Education

Bachelors – Software engineering (2001)

Azad University of Lahijan – lahijan // Gilan (Iran)

Bachelors Degree in Software Engineering

Contact this candidate