Microsoft Office High School
Resume:
Pierre L. Hite
**** *** *** **** *****, MD *****
• Cell: 240-***-**** • **********@*****.***
Objective
To obtain a Help Desk Technician Tier I-III position that carries out the duties of repairing computers and maintaining their networks systems.
Experience
Contracted IT Washington, DC
IT Technician Aug 2012 - Present
Communication with clients:
oTroubleshooting client incidents via phone, web, e-mail, and chat
oDocumenting the above incidents in client profile
Level of responsibility:
oLimited supervision; for example:
I was in Delaware for three days setting up a training lab on site at Citizens Bank; this was a project I completed and followed through with on my own accord.
Familiarity with system infrastructure:
oExperience with the following Windows-based operating systems: Vista, XP, 7, 8, and 10
On-site maintenance skills:
oDetermining the course of action to take
oListening to the needs of the customer for the information specification
oDocumentation of all work included in the Systems Development Life Cycle
oInstall and set up network (routers, POE switches, servers, cisco phones)
oInstall of security cameras (run wires, mount camera, install DVR)
oInstall Network drop (run cable, wall Jack, termination)
Training peers:
oJob responsibilities as outlined by the company
oHow to troubleshoot common problems
oDemonstrations on the proper use of peripheral equipment (i.e. printers, fax machines, scanners, copiers, etc.)
Evaluation of system scalability:
oFamiliarity with hardware and software solutions to evaluate the implementation of a new information system or the upgrade of an existing system to provide better functionality, tangibly, and improve customer morale and ease-of-use, intangibly.
Charles County Board of Education La Plata, MD
Computer Analyst June 2007 – Aug 2012
Exceptional knowledge in assembling computers:
oInstallation of SATA, IDE, and SCSI hard drives; motherboards; NIC cards; and, RAM cards
oImaging laptops and desktop computers with XP Pro (Zenworks)
oData backup/recovery
oLaptop replacement of screens, HDD, power supplies, motherboards, keyboards
Troubleshooting technical network problems:
oInstallation and replacement of damaged Ethernet CAT 5 cables
oCreating CAT 5 Unshielded Twisted Pair (UTP) Ethernet cable
Verbal Skills:
oPublic presentations to clients
oAbility to respond to Helpdesk tickets or questions
Worked well without supervision and possess the ability to learn new concepts quickly while under pressure
Knowledgeable Computer Proficiencies:
oSoftware updates and installation of Windows Perfect and Linux programs
oAbility to troubleshoot Windows Outlook, registry, motherboards, hard drives, and CD-ROM drives
oInstallation and configuration of Anti-Spyware software
Education
Thomas Stone High School Waldorf, MD
Graduated with High School Diploma focusing on General Studies June 2007
College of Southern Maryland 8730 Mitchell Rd.
Program of Study: Information Services Technology (IST) La Plata, MD
2008 - Present
Volunteer Work
MSPD Program February 2011
Worked closely with students in developing and acknowledging life skill tools
Elderly Assistance Program November 2011
Volunteered in daily recreational activities of the establishment
Certifications
Microsoft Office 2010 Certified as of 2011
In the process of applying for certification courses through the College of Southern Maryland (network +, cisco+)
References
Available Upon Request
Contact this candidate