Technical Support Customer Service

HIGHLIGHTS OF QUALIFICATIONS:

•Active Directory training

•Server and Windows Workstation Configuration,

•Operating System - Windows 7, Windows Server 2008, Linux (Ubuntu, Rosa)

•Microsoft Office 2007-2016, Outlook 2007 - 2013,

•TCP/IP, DNS, DHCP, SMPT, Wi-Fi

•PowerShell training

•Troubleshooting - desktop/notebook hardware and software

•Ability to recognize, analyze and effectively solve problems

•Effective at prioritizing, delegating, and motivating others to work at their highest level

•Excellent general problem solver; creative solution

WORK EXPERIENCE:

2003 – Present Computer/Network Technician, Urban Spectrum, Denver, CO

•Installed and administered LAN system using Windows XP, Windows 7 Professional

•Installed and configured components and software as needed

•Assisted in application training

2009 – Present Handyman, Triple W Design Denver, CO

•Provide handyman services which include light plumbing, electrical, and all phases of construction, focusing on remodeling and repairing kitchens, bathrooms, and basements

2009 – June 20 Customer Service, ASF International Highlands Ranch, CO

•Provided customers with contract information pertaining to health club contracts, in fast passed in inbound call center

•Diagnosed and resolved contract disputes between health club customers and owners

•Collaborated with team members and management to provide the best solution to resolve customer issues

•Maintained knowledge of relevant contract information and policies

2008 – November 2008 Computer Technician, Leman Brothers Englewood, CO

•Assisted computer moves and reconnections, installations, configuration, and upgrading of network servers and components

•Diagnosed and resolved network issues and component problems

2007 – December 2007 Technical Support, Time Warner Cable Centennial, CO

•Processed end-user technical support calls in a fast paced call center environment

•Troubleshoot cable television, high speed internet and digital telephone issues

•Managed request using CSG and UDI modem diagnostic software

EDUCATION:

Emily Griffith Technical College, Denver CO 2016-2017

• CompTIA Security + Training

• CompTIA A+ Training

• CompTIA Networking

• Desktop Support

Colorado College of Computer Technology, Denver, CO November 1991

•Computer Programmer Specialist

•Certificate of Completion

Lynda.Com Online

•PowerShell, Active Directory, CompTIA A+ Ongoing

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