Customer Service Sales

NIKEETA PATIL

**** ******* ******, ***-*. Beaumont. Texas Phone: 409-***-**** ****************@*****.***

SUMMARY

Lean Green Belt and Six Sigma Green Belt Certified.

1+ years’ Experience in Service Industry.

Experience in using AutoCAD and tools like Rockwell Arena, Material analysis and testing, Time study of process.

Experience in customer service, sales, proficient knowledge of CRM.

Knowledge of ERP Overview, ERP Ecommerce, Business Intelligence and SQL.

WORK EXPERIENCE

Averon Bionics, Georgia, USA. June 2016 – Feb 2017

Continuous Improvement Engineer Intern,

Assisted in development of many proprietary processes to perform excellent quality work.

Used Lean Six Sigma techniques like 5S and Kanban at different levels in the organization.

Analyzed process control and process control index.

Analyzed and understood process to reduce cycle time.

Recommended use latest high performance engineering polymers.

One Assist Consumer Solutions Ltd., Mumbai, India. July 2014 –June 2015

Quality Analyst,

Reduced queue by observing the process and using the simulation software.

Maintained data sets for existing customers issue in the CRM system and assign them to the respective teams.

Assisted in time study, motion study of employee and process improvement for various process.

Developing long-term relationships with clients, through managing and interpreting their requirements.

TECHNICAL SKILLS

Minitab, ERP Overview, SAP Ecommerce, SAP Business Intelligence, Microsoft Excel, PowerPoint and Microsoft word, MS Access, AutoCAD, SQL, CATIA V5, ARENA Simulation software, Root Cause Analysis, Pareto Chart, 5-Why Analysis, Fishbone (Ishikawa) Diagram, Just in Time Production, A3, 5S Tool, Kaizen, Poka-Yoke, Jidoka, Time Study, Standardization, Continuous Improvement, root cause analysis One Piece Flow, Quick Changeover (SMED), Total Productive Maintenance, TPS, Current state, and Future State Value Stream Mapping.

CERTIFICATIONS

Six Sigma Green Belt Certified by Institute of Industrial Engineers. Nov 2016

Lean Green Belt Certified by Institute of Industrial Engineers. Nov 2015

Certified Design Engineer for Catia V5 Design Software and AutoCAD Software. June 2015

ACADEMIC PROJECTS

Processing Transactions through the Logistic and Support Processes of SAP

Aug 2015 - Dec 2015

Performed transactions and Business Processes in SAP, using Procurement Logistics (MM).

Worked on Production Logistics (PP), Sales & Distribution and FI/CO modules.

Created MRP and Work Scheduling views for finished goods.

Prepared Sales orders and posted good issued using the Sales and Distribution (SD)

Evaluating user discomfort on different style and height of heel. Sep 2016 - Jan 2017

Selected by the 8th International Conference on Applied Human Factors and Ergonomics (AHFE 2017).

Project was to understand the effect of high heels on human body.

Performed Experiment and surveys, used EMG machine and Acknowledge Software to measure muscle signal for different styles & height of heels on the calf muscle.

Quantitative data collected was processed and performed Statistical analysis using ANOVA test to derive a conclusion.

Evaluating the impact of messaging applications designs on User Satisfaction. Jan 2016 - May 2016

Led a group of international students to Houston HFES 2016 Symposium.

Compared three majorly used Instant Messaging applications.

Conducted study to understand different features affecting user interface and compared these features against time.

Performed Chi test and ANOVA test to derive a conclusion and suggested better alternative.

Simulate working model of Brooks-Shivers Dining Hall. Nov-2016 Dec 2016

Identifying high waiting times at the food counter queues, decision was made to simulate the Dining hall model of Lamar University using simulation techniques and simulation tool (Arena software).

The project includes the input analysis, model construction and model simulation.

Raw data is collected and distribution for each interarrival time and service time is developed using Arena.

The analysis of the system is done in process analyzer of model.

ACADEMIC QUALIFICATIONS

M. S in Industrial Engineering, Lamar university, Beaumont, Texas. (GPA 3.4/4) Aug 2015- May 2017

B.E. in Mechanical Engineering, Dr. B.A.M.U, Maharashtra, India. (GPA 3/4) Jun 2009 - Jun 2014

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