IT Support/Training
Resume:
DANIEL P. McBRIDE
Franklin Lakes, NJ *******@*****.***
IT TRAINING/TECHNICAL SUPPORT SPECIALIST
Experienced, accomplished IT Trainer and infrastructure support specialist. Proven ability as a business enabler utilizing bespoke IT solutions to enhance organizational efficiency and profitability. In-depth experience designing/delivering company-wide training, server, network and workstation maintenance, security implementation, IT procurement and consultancy.
Areas of Expertise
Corporate Training
Training Design /Delivery
Mobile Device Training (iPhones, Androids)
Microsoft Exchange
Microsoft OS SME (Windows 95, 98, XP, Vista,7, 8 & 10)
Microsoft Server 2003, 2008, 2012
Enterprise Resource Planning (ERP)
Adobe Captivate 8,9, Acrobat
Train the Trainer
Technical Writing
Project Management
Microsoft Office Suite SME (2010, 2013, 2016 & O365)
Professional Experience
ANDREWS-McBRIDE, Franklin Lakes, NJ 2009 - 2017
IT Support / Training
Assist private clients with resolutions to their IT hardware, software and connectivity issues; conducting troubleshooting, identified root causes and implemented effective solutions.
Customized training when needed.
Desk Side Support-Support all Laptops and Desktops.
Diagnosing and repairing Windows desktop and laptop.
PC peripherals repair and troubleshooting.
Break/Fix support at component level.
Clients include – A3 Solutions, WA Alter, Inc., AllState, Compucom.
THE BAUMAN GROUP, Ashland, MA 2015
IT Training/Support Specialist
Chosen as one of 109 Training Specialists throughout the East Coast to deliver targeted module presentations of proprietary ERP software designed specifically for BJ’s to 206 of BJ’s Wholesale Club Sites.
Provided training to General, Department and Regional Managers in the NY/NJ Metro Area.
Motivated employees to embrace new software, resulting in reduced waste and 15% increase in profitability.
Provided support on an as needed basis as a follow-up to initial training.
HOOK, SMITH & MEYER (Law Firm), Franklin Lakes, NJ 2009 –2014
Network Administrator/General IT Support
Coordinated with the Managing Partner - designed and delivered company-wide training in proprietary and non-proprietary software - MS Office, Adobe Acrobat, CaseMap & Filevine, ensuring the organization could work at optimum capability.
Maintained IT infrastructure and introduced Symantec security, reducing outages to a minimum.
Provided primary on and off site support to all employees ranging from MS Office issues to Blackberry integration and connectivity.
Charged with equipment purchases relating to servers, desktops and wireless devices due to expertise and negotiation skills; secured savings of 20%.
McBRIDE ENTERPRISES/McBRIDE AGENCY, Franklin Lakes, NJ 1997 –2013
IT Coordinator/Network Administration/IT Support/IT Trainer
Served as technical expert for all end-user support and training on various software applications, including, but not limited to, MS Word, Excel, Outlook, PowerPoint, Access and Project.
Created customized training presentations as needed to enhance software utilization.
Served as Project Lead over multiple infrastructure projects (managed 15+ technicians).
Performed MS Server upgrades and migrations (2003 R2, 2008, 2012) inclusive of budget proposals to Board, hiring staff as needed and project management.
Consulted on IT expenditure on short/long-term resource planning and produced cost savings analysis.
Project managed the delivery and maintenance of organization’s property website acting as intermediary.
Reduced marketing costs by internalizing all marketing material for Brokers and Agents.
WALDEN-MOTT, NJ 1996 –1997
Director, IT Support
Increased sales, revenues and overall profitability significantly by training key personnel in productivity packages.
Digitized the companies’ quarterly catalog, which revitalized their main offering and ensured their continuity.
Streamlined payroll via cross training staff in software utilization.
Early Career
1992-1995 NEW HORIZONS, New York City, NJ, COMPUTER TRAINER/TRAINING SUPERVISOR (Microsoft Certified Trainer (MCT) Windows O/S, M/S Office Productivity Suite-Word, Excel, PowerPoint, Access & Project).
1988-1992 PROFESSIONAL DEVELOPMENT GROUP, Boston, MA, COMPUTER TRAINER
1985-1988 FIDELITY Investments, Boston MA, CERTIFIED REPRESENTATIVE (Series 6, 63 & 64 Certified)
Education
BA-History & Philosophy (Double Major), College of the Holy Cross, Worcester, MA
Publications
Introduction to Aston-Tate’s Database IV (1990 PDG Press)
Introduction to Lotus AmiPro II (1991 PDG Press)
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