PROFESSIONAL SKILLS

Secret Clearance

Team Lead

Server 2008

Server 2012

Sr. System Administrator

Active Directory

Solarwinds

SCCM

Public Key Infrastructure (PKI)

Project Management

Windows 7

MS Office

PROFESSIONAL HIGHLIGHTS

●20+ years of extensive experience in the IT field

●ITIL v3 and A+ Certified

●Team lead for 10 years

●Active Secret Clearance, DOD issued, active until 2/9/2025

●Liaison between IT and business management for 10+ years

●Manage multiple projects simultaneously while consistently meeting deadlines

PROFESSIONAL EXPERIENCE

Triple-i (NATIONS contract, USCIS), Dallas, Texas

Senior Systems Administrator, September, 2014 – December, 2016

●Technical lead for a team of 5 IT professionals covering multiple locations

●Led a project to set up PKI for 1000 users, including training

●Successfully led a project to upgrade 60 laptops from XP to Windows 7 using SCCM

●PowerShell scripting used for pulling data from ActiveDirectory

●Public Key Infrastructure (PKI) Administrator using Entrust SMA

●Administer servers, routers, and switches supporting LAN/WAN connectivity

●Tier 2 hardware and software incident resolution for 1200 users using ServiceNow

●Active Directory administration

●McAfee EPO Endpoint encryption

RSI Home Products, Columbus, Kansas and Dallas, Texas

Team Lead/Project Manager, July, 2008 - May, 2014

●Technical lead for a team of 2-3 IT professionals covering 2-4 locations

●Hired, trained and mentored new employees and contractors

●Ensure IT is effectively meeting the needs of management and business units

●Work closely with management to translate business needs to IT project specifications

●Planned and led a project to install and configure 100+ Cisco video surveillance cameras to improve safety, assist in process engineering and reduce shrinkage

●Planned, developed and implemented a UPC Bar Code scanning application for QA

●Established helpdesk guidelines & procedures for 4 Kansas & Dallas locations

●Active Directory 2008 and Exchange 2010 - Supported 300+ users and troubleshoot issues

●PowerShell scripting for troubleshooting in Active Directory and Exchange (2+ years)

●Decommissioned 2 sites, including re-allocating hardware & terminating vendor relationships

●Manage and maintain 20+ HP ProLiant DL360 G6 Windows servers in 4 facilities (5+ years)

●VMware vSphere 4.x/5.x - Migrate, manage and maintain 20+ servers using vMotion

●Maintain EqualLogic SAN for data storage for VMware servers

●Solarwinds for network and hardware monitoring (4+ years)

●Establish and maintain vendor relationships with Dell, Ricoh and Barracuda

●Server Backup – Implemented multi-site, nightly cloud backups via local backup server

●24/7 infrastructure & desktop support for office, manufacturing plant and off-site employees

●PXE boot server - Re-imaged 100+ computers to Windows 7 and upgraded memory

Leggett and Platt, Carthage, Missouri

Advanced Systems Analyst, August, 2002 - July, 2008

●Crystal Reports - Developed a web based reporting system based on Crystal Reports

●Traveled to multiple sites to train users with new reporting system and establish SME’s

●Defined reporting processes to help with user efficiency

●Evaluate and approve the purchase of a purchasing application to standardize purchasing

●Designed a system to scan 6,000 - 8,000 invoices per day, improving accuracy

●Designed an application with a SQL Server backend, to track utility costs for 300+ locations

Dollar Thrifty Automotive Group, Tulsa, Oklahoma

Lead Actuate Developer, March, 2001 - March, 2002

Managed a team of overseas developers and guided them in best practices for developing and designing reports in Actuate

Fleet Management System - Installed an application interface to allow users to run reports

Wrote report design documentation for the Fleet Management System

Directed quality control of the entire report development process

Established company-wide standards report and web development as well as server admin

Developed a database to track the report development process from design to completion

MCI-WorldCOM, Tulsa, Oklahoma

Application Developer, August, 1998 - March, 2001

Lead Actuate developer for e-Billing and Wholesale Local Services project

XML and XSL developer for e-Billing project

Web based report development meeting customer & management requirements

Actuate report development projects with Oracle back-end

Wrote test plans and test cases and tested new system functionality and met all deadlines

Developed a Knowledge Base using MS Access and VB to track system problems and resolutions, building a history of resolutions for recurring system issues

First Data Corporation, Tulsa, Oklahoma

Developer/Analyst, May, 1995 - August, 1998

Developed and implemented automated processes for reporting critical data for internal management and over 20 nationwide clients in a 24 X 7 multi-site call center with call volumes exceeding 850,000/month

Ensure IT is effectively meeting the needs of management and business units

Transitioned spreadsheet based manual reporting processes to a relational database

Crystal Reports implementation resulting in more accurate and credible reporting

EDUCATION

Bachelor of Science, Business Administration, John Brown University

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