Objective

I am seeking a challenging position as a customer service representative. I am motivated to maintain customer satisfaction and contribute to company success. I have a proven ability to establish rapport with clients. I am reliable and driven, with strong time management and prioritization abilities.

Skills

Microsoft Office

General Office Skills

Interpersonal Skills – extensive client and customer interaction

Time Management / Scheduling

Critical Thinking, Organization

Experience

Customer Service Representative, Vetconnex

Atlanta, GA June 2016 – Present

Produced high-quality work in a fast-paced environment

Planned, organized and prioritized daily work load

Updated and maintained customer account information

Analyzed customer concerns and needs while balancing company revenue concerns

Handle customer inquiries, complaints, billing questions and payment extension/service requests

Researched and resolved billing issues

Data Processing Clerk, Amazon

Hebron, KY Nov 2012 – June 2014

Collecting, compiling, and entering production, sales, and other business data into computer system

Scanning, printing, and storing official documents in electronic format and hard copies

Preparing shift schedules

Verifying and evaluating data

Created graphs, pie charts, diagrams for easy interpretation of data

Stored data in systematic order that facilitated studying and extracting data

Receive and processed data exchange request with prior approval from managers

GMR Exceptional Care

Cincinatti, OH

Bus Driver (Feb 2012–Aug 2012)

•Strictly adhered to pick-up and drop-off schedules in designated neighborhood locations.

•Maintained updated knowledge of bus routes and road construction

•Monitored road conditions and reported hazardous situations and inclement weather

Home Health Aide (Feb 2012 – Aug 2012)

•Followed doctor’s orders for home treatment plans and administered medication

•Cleaned homes, ran errands and attended doctor’s appointment with clients

•Monitored vitals and noted any behavioral symptoms or changes

•Helped clients maintain independent living with personal care assistance

Bus Driver, First Student

Cincinnati, OH Aug 2012 – Feb 2014

Strictly adhered to pick-up and drop-off schedules in designated neighborhood locations.

Assisted children in crossing heavily trafficked roadways and highways.

Maintained updated knowledge of bus routes and road construction.

Monitored road conditions and reported hazardous situations and inclement weather.

Transport students to school and home

Provide transportation services for school field trips.

Operations Specialist, US Navy

Pearl Harbor, HI Jan 2000 – Feb 2004

Patrolled areas and allowed restricted area access for authorized personnel.

Performed ship's force protection efforts, anti-terrorism educational training and pre-deployment certification programs..

Maintained complete accountability during redeployment of all sensitive items and communication equipment.

Prepared operation plans and orders to support security of resources and installations.

Worked closely with tenant commands, the naval station and ship security officers.

Led military police teams in support of ship security and anti-terrorism measures.

Call Center Rep, Verizon

Cincinnati, OH Apr 1998 – Mar 1999

Produced high-quality work in a fast-paced, deadline-driven environment based on stringent expectations

Planned, organized and prioritized daily work load

Updated and maintained customer account information

Analyzed customer concerns and needs while balancing company revenue concerns

Researched and resolved billing issues

Handle inbound customer service complaints and questions

Maintained a high level of reliability by not taking too much time off

Ensuring calls were handled in a timely fashion

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