Systems Support
Resume:
RESUME OF
SAM MENSAH
********@*****.***
PROFESSIONAL PROFILE
Solutions-oriented Systems Administrator and Desktop Analyst with outstanding experience building, configuring and providing break fix support for Laptops, Workstations, Servers and complex, enterprise-wide networks.
Skilled at implementing Installs, Rebuilds, and configuration of hardware, peripherals, and settings, upgrades and enhancements to and coordinating migrations between networked systems.
Periodic system monitoring for integrity of server hardware, systems software and other system assets
Repair and recover from system software and hardware failures
Create and maintain Operating System Image
Manage and administer Anti-Virus security software
Subject matter contact for Symantec PureDisk and other Symantec backup products and procedures
Knowledge of and experience with a diversity of server and workstation hardware and software.
Ability to build and manage high-performing team members across an array of disciplines.
Proven cross-functional communication and relationship-building talents.
Solid troubleshooting acumen, with ability to identify and quickly resolve complex client/system issues.
Leadership & Team Building
Process Improvement
Security & Disaster Recovery
Troubleshooting & Problem Resolution
User Training and Support.
CERTIFICATIONS
CompTia A+
MS Certified Professional
SOFTWARE
MS Windows 2000, MS Windows 2003, MS Windows 2008, MS Active Directory, MS Windows7 & 10, Microsoft Office Suit including MS Outlook, MS Excell, MS Access. MS Clustering systems, MS Terminal Server, MS SCCM, MS SMS, MS SQL Server 7.0, NetApp SnapShot, SnapMirror, SnapVault, FlexClone, SnapRestore, Citrix Metaframe, Citrix XenApp, VMWARE, HP OVO, HP Radia, HP Systems Insight Management (SIM), Alarmpoint and Micromuse Netcool Infrastructure Monitoring System, Remedy7, Bizerba, IBM Tivoli, Linux X11.
HARDWARE
HP ProLiant Server Systems, Dell Laptops, Dell Workstations, HP Remote Insight System (RIB/iLO), Dell PoweEdge Server Systems, Digi Portserver/Boards. NetApp Storage Solution Systems.
EMPLOYMENT HISTORY
Cargill Inc. June 2014 to Feb 2017
MS Windows Administrator
Build and maintain Windows Servers and NetAPP Servers. OS upgrades for Desktops, Laptops and other workstations. Performed system data backups and Patch Management and other security related measures.
Manage the upgrade and maintenance of Digital Telephone System (Toshiba PBX) serving over 150 users
Manage the upgrade of both WAN and LAN serving over 150 Laptops, workstations network printers and Servers. Create functional login user accounts for SAP system and assign roles to them.
Plant Production Support
Supported Weight Scales, Label Printing Engines, Plant Floor PCs and scan guns.
COMPUCOM for Wells Fargo Bank, Gentex et al March 2011 to May 2014
System migration contract work for Wells Fargo Bank through COMPUCOM. This involved building new Microsoft Servers /workstations and migrating data from legacy systems to the new systems. Creation of printer queues and connecting user workstations to them.
SCHLUMBERGER, Houston, TX 2006 to January 2011
Successfully implemented a Wide Area Network Backup System with Symantec NetBackup PureDisk software that saved my organization money. Successfully installed several NetApp Storage systems that resolved and simplified the organizations file and print systems.
Built MS Servers, MS Workstations and Laptops including service pack Patch Management
Built Virtual Systems using VMWARE including P2V conversions
Used MS Active Directory to manage user accounts, and file and print resources
Used HP OpenView to monitor about 400 systems in remote locations in North America. Successfully supported regional Help Desk Centers located in the Americas, Europe and Asia.
Supported several desk top support teams at remote locations in North America. Developed a server build check list documentation system that simplified and streamlined our server build tasks that was adopted globally within the organization.
As the custodian of our organization’s support contract with HP and Symantec, I was a member of a team that did a 24/7 callout rotation duties.
Coordinated numerous projects that upgraded a global legacy systems to a common Microsoft OS network System.
CONOCOPHILLIPS INC., Houston, TX 2003 to 2006
Systems Administrator
Build, maintain and support critical field-data capture systems for company’s upstream division.
Converted legacy backup systems to a network centralized Symantec PureDisk system
Pursue and manage relationship with third-party consulting engineers to assemble, configure and troubleshoot computer server and application systems. Liaise with field-based monitors and operators to troubleshoot and resolve operational issues.
Travel to remote offshore drilling and production platform sites to build systems and conduct onsite issue resolutions.
Worked with third party vendors to implement SCADA system using Microwave technology for monitoring equipment such as oil and gas storage systems and other measuring equipment in remote locations.
A Member of the Server Operations Team responsible for daily operations, administration, and maintenance of 400 Microsoft Windows NT 4.0/ 2000/2003 file/print and infrastructure servers in an enterprise environment with 24 X 7 callout rotation participation.
Build and configure HP Proliant hardware and install Microsoft Windows 2003/2008 for Infrastructure and application servers. Support and manage a global NETIQ monitoring system of approximately 2400 server’s.
Coordinate with application support teams and local support prior to and during system updates.
Took a leading role with patch management of MS Service packs, MS security updates, and HP firmware patches on MS Servers, Laptops and Workstations.
Provide Symantec NetBackup and PureDisk administration for local and remote sites.
Use Remedy for change management, systems Inventory and daily operation’s ticketing system.
Installed and configured thin client applications such as GIS and ArcGIS
Documents changes and proposed changes for review and compliance with local and cooperate standards.
Spearheaded development and implementation of policies and programs for providing contact information and procedures during system failures.
Assisted with the establishment of global hardware, systems build and naming standards.
DHCP scope creation and maintenance
New site builds and maintenance
Issue resolution, prevention, and troubleshooting
Periodic Microsoft system patching and service pack applications
Create add and remove user accounts and user groups
Elevated level user and application support 24/7 on call rotation
SCHLUMBERGER OIL FIELD SERVICES, Houston, TX 1995 to 2003
Systems Analyst
Responsible for design, installation, configuration, data storage and troubleshooting of all Windows Infrastructure, applications and file servers on the local area network.
Supported Linux Red Hat Servers.
Supervised, trained and mentored team of five technical team members.
Designed and deployed solutions to enhance network performance.
Work with cross-functional departments and troubleshoot issues involving network equipment on LAN and WAN.
Responsible for periodic operating system security patches.
Orchestrated the successful design and deployment of major Windows migration project that included Windows infrastructure, applications and file servers.
DHCP scope creation and maintenance
New site builds and maintenance
Subject matter contact person for Symantec PureDisk, NetBackup and other network backup issues.
Issues resolution, prevention and troubleshooting
Printer/Plotter installation, configuration and maintenance
Print Queue creation and management
Troubleshooting client/server application performance issues involving thin client applications
Create add and remove user accounts and user groups
Elevated direct user and Help Desk Support on Operating Systems and Application support
24/7 on call rotation
UNIVERSITY OF HOUSTON, Houston, TX 1990 to 1995
Systems Analyst / Operations Supervisor
Oversaw a team of twelve desktop support employees in providing technical support to users across various computer laboratories and university-administrative centers.
Championed migration of all legacy systems to MS Windows environment.
EDUCATION
Bachelor of Science in Business Administration Concentration in Management Information Systems
Clarion University, Clarion, Pennsylvania
Professional Development
Microsoft Server Clustering
SAP account creation and Role Assignment
NetCool Infrastructure Monitoring System
CommVault
Symantec PureDisk
Symantec NetBackup
VERITAS BackupExec
Legato NetBackup
ComVault, IoSave
Internetworking in MS TCP/IP
Citrix Metaframe, Citrix XenApp
Building and Supporting MS Windows 2003, 2008, 2012 Servers
Building and Supporting MS Windows XP, Windows 7, Windows 10
Microsoft System Center Configuration Manager 2012 (SCCM 2012)
MS Exchange
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