Customer Service Nurse

Kelly Wallace

**** *** * ** ****** Haven, Fl ****1 863-***-**** *************@*****.***

Objective

Staff nurse in the Psychiatric Unit with future plans to further education in the nursing field.

Education

LEHIGH CARBON COMMUNITY COLLEGE

4525 EDUCATION PARK DR SCHNECKSVILLE, PA 18078

Associate Degree in Nursing September 2014- May 2016

GPA: 3.2

Skills & Abilities

Judgment and Decision Making

Time Management

Team Player, Interpersonal and Outgoing

Communication Skills (written, verbal and nonverbal)

Flexible/Adaptable/Quick Learner

10+ years Customer Service

Experience

Kids Peace National Hospital RN Supervisor May 2016- March 2017 (relocated).

Student Nurse September 2014- May 2016

Clinical rotations: Lehigh Valley Community Hospital, Sacred Heart Hospital, St. Luke’s University Health Network, Blue Mountain Health Care, Kids Care and Kids Peace

Record vital signs: Temperature, blood pressure, pulse, respiration rate and pain

Document and report observations of patient behavior, complaints or physical symptoms to nurse

Gather information from caregivers, nurses and physicians about patient condition, treatment plans

Administer treatments: catheterizations, wound care, irrigation, massages as directed by physician or nurse

Collect specimens such as urine, feces or sputum

Administration of medications intravenously, by injection and orally

Communicate with patients to ascertain feelings or need of assistance or social and emotional support

Transport patient to treatment units, testing units, operating rooms, or other areas using wheelchairs, stretchers

Feed/Assist patient in activities of daily living: feeding, bathing, dressing, using restroom and ambulation

Observe and Report symptoms that may require medical intervention

DEPARTMENT MANAGER WAL-MART FEBRUARY 2008-SEPTEMBER 2014

Managed a team of 8 employees/Scheduling

Controlled inflow/outflow of product

Conducted monthly/yearly Inventory according to company policy

Developed new and improved methods to ensure quality for customers

Implemented/ Upheld Safety standards

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