Customer Service Information Technology

Danish Shaikh.

Personal Details:

Date of Birth: 10th Nov 1989.

Nationality: Indian

Email Id: ***********@*****.***

Mobile No: 836-***-****

Gender: Male.

Languages Known: English, Hindi and Marathi .

Address: 44, Jasin Smruti, Cross Garden Road, Near Dena Bank, Bhyander(West).Thane -401101

Objective

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals. To pursue a highly rewarding career seeking job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Work Experience

Organization : Alshaan Builders And Developers (Mumbai, India )

Designation: Sales And Marketing Manager, Store Keeper.

Duration: 2nd Feb 2012 to 20th December 2016

Job Responsibilities:

Providing help and advice to customers using the organization’s products or services;

Communicating with customers by telephone, email, letter and face to face;

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

Visiting the store to maintain daily stock available in store;

Keeping accurate records of discussions or correspondence with customers;

Analyzing statistics or other data to determine the level of customer service the organization is providing;

Producing written information about the stocks available in store for construction to the senior;

Writing reports analyzing the customer service that the organization provides;

Educational Qualification

Jan-2012

Bachelor of Information Technology Mumbai University

Secured: First Class ( Grade A)

Feb-2007

Higher Secondary Certificate (HSC) Maharashtra Board

Secured: First Class ( Grade A)

March - 2005

Secondary School Certificate (SSC) Maharashtra Board

Secured: First Class ( Grade A)

Skill Highlights

Good communication skills

Listening skills

Fast learner

Training development

Customer service

Telecommunication skills

Computer Skills

Live person Application for Chats

Internet Research

Data Entries for Purchase & Selling Materials.

Maintain Warehouse Sap Stock Accuracy.

Office TPM & Housekeeping .

Working On Software SAP. ("Systems, Applications, and Products in Data Processing").

Working on MS office (Word, Excel).

Web Programming.

I hereby declare that the above information given above is true and best to my knowledge and belief.

Date:-

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