Information Technology System Administrator
Resume:
Kenneth Sneed
Hampton, GA
Kenneth Sneed
Hampton, GA, 30228 910-***-**** ***********@*****.***
https://www.linkedin.com/in/kennethsneed
• https://www.taskstream.com/ts/sneed19/KennethSneedProfessionalPortfolio PROFESSIONAL PROFILE – As an individual, going above and beyond expectations to reach the business goals and customer requirements has been proven; with a natural gift for learning new technology, continually masters the technical skills necessary to meet challenging client issues. I am a team player, strong communicator and a resourceful problem solver. A quick learner, avid researcher, and reader of industry news, publications, and blogs to stay abreast of ever-changing technologies, applications, and programs. Well trained and highly adept in all facets of personal computer hardware and software including installations, troubleshooting, maintenance, and support. Dedicated System Administrator with comprehensive data and information security experience. Demonstrated success in clearly communicating complex technical issues with all stakeholders. Adept at solving networking, security, and computer technology problems.
Technical Skills and Competencies
Systems: Windows, Windows Server, Mac OS, CentOS, Ubuntu Virtualization: VMware, Virtual Box, Hyper V, KVM
Databases: MySQL, Maria DB
Languages: SQL, HTML5, CSS, JavaScript, Python, Java, PowerShell, Bash Software: MS Office
Other Skills: Computer Forensics, Experience with TCP/IP Protocols, Network Security IDS/IPS Prevention, Wireshark CERTIFICATIONS
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CIW User Interface Design
• CIW Advanced HTML5 & CSS3 Specialist
• CompTIA Project+
• CompTIA Linux+
PROFESSIONAL EXPERIENCE
Systems Administrator August 2016 – present
WTCOX Information Services– Shallotte, NC
System Administration of Linux/ Windows Environment
• Ensure the stable operation of computer hardware, software systems and network infrastructure, including routers, switches, servers, VPN and VOIP telephony.
• Diagnose and provide root cause analysis for deliverability issues, application, hardware, network, and O/S issues.
• Evaluate and analyze systems and metrics in order to provide recommendations for service improvements.
• Assist in the development of processes to maintain business continuity and recovery standards for endpoint systems and networks.
• Wrote IT documentation and trained new users on new applications. Analyze company business needs and research suitable technologies to keep updated. Performed archiving, backup, and recovery using Symantec Backup Exec
• Administrator for PBX Phone Server and configure any updates to our phone system using Fonality
• Install, deploy, support and maintain all virtualization servers and virtual application environments.
• Manage users and groups through Active Directory Kenneth Sneed
Hampton, GA
• Setup and configure Puppet to manage and deployed new servers in our virtual infrastructure
• Configured network as well as network installation for company Junior System Administrator January 2016 – August 2016 WTCOX Information Services– Shallotte, NC
Handle day to day operations as well as IT projects for 100+ users responsible for installing and monitoring computer systems in organization
• Setup active directory and DNS management using Windows 2003 Server and used AVG Admin console to roll out security patches and scan computers for viruses and malware.
• Setup and configure Apache Web Server to host OsTicket and SnipeIT on Centos 6.6/6.7 in addition configured a DNS and MariaDB Server and Samba as a file server.
• Configure a KVM hypervisor to host multiple Virtual Machines for company to operate off of while also setting up Hyperic and Spacewalk to monitor our servers and virtual machines while also applying patch management to them.
• Configure and maintain servers in a virtualized environment. Evaluate new technologies that we may want to adopt for company.
• Troubleshoot and repair standalone PC’s, laptops, printers, and related office equipment
• Monitor and troubleshoot our Windows 2003 and 2012 servers and made sure security and patches kept up to date
• Responsible for the security control functions of the network through the effective use of groups, shares, trusts, passwords and permissions such as (Group Policy, IIS, SMTP, Folder Redirection, File services etc.)
• Built a new infrastructure to help decrease the network lag and the load time of our SQL queries between our applications and databases.
• Assisted in the administrating and maintenance of company virtualized servers to include Domain Controller, Exchange, File, Print and Endpoint protection
• Provided support for our end users as well remote support for our sales team that is off-site. COMPUTER SUPPORT TECHNICIAN & SOFTWARE CONSULTANT June 2015– January 2016 Independent Consultant – Wilmington, NC
Provide software and computer education to individuals and small businesses
• Used networking skills to acquire 30 customer referrals in a 6-month
• Diagnose/Troubleshoot/Repair/Up-Grade Home & office based PCs, Printers, laptops, and mobile devices with 90% success rate. Received 24/7 inbound client support requests.
• Customize learning content of Microsoft Word, Excel, Access, Publisher, and PowerPoint to fit the clients' needs.
• Used Acronis and Windows Ghost for Laptops and Desktops imaging and backups. Performed weekly data- backup for client.
• Configured Office Networks, Wireless Access Points, setup end users with Windows 2013 Office Suite
• Setup active directory and DNS management using Windows 2003 Server and used AVG Admin console to roll out security patches and scan computers for viruses and malware.
• Setup and configure Apache Web Server to host OsTicket and SnipeIT for client. Configured a DNS and MySQL Server for client
Kenneth Sneed
Hampton, GA
IT Desktop Support Specialist March 2014 – October 2014 Queensboro Shirt Company – Wilmington, NC
Performed performance trend analysis and managed server/network capacity. Proposed client configuration and implemented technical solutions to enhance and troubleshoot systems.
• Managed cloud space for corporate systems.
• Deployed and supported Symantec Client Security solutions for corporate clients.
• Researched, resolved and responded to escalated issues/problems
• Set up network devices such as PCs, laptops, phones and printers. Install Windows 7, Windows XP and Free BSD operating system on the computers. Deployed new workstations and printers, installing operating systems, applications, drivers, and configuring network proxy and hardware
• Configure feedback loops for emails and checked IP addresses for spam/blacklist to help eliminate spam emails that were sent to the company mail server
• Configure guidance pages on Trac ticketing system so that future workers will have a how to guide to follow when troubleshooting computers for the company. Rapid support ticket system provide documentation of all tickets throughout the day for the company
• Provided maintenance to all the workstations throughout the company by cleaning them of carbon dust and metal shavings and also checking to make sure the computers were updated with recent patches to prevent Virus, and malware from occurring on the company workstations
• In charge of ordering network devices and peripheral devices for the company. Client Relations, Technical Support, User Documentation. Strong verbal skills kept good relationship with all employees in the company PC Technician March 2012 – October 2012
Affordable Computer Repair– Hazlet, NJ
Installing hardware and software systems for customers and making sure customers are 100% satisfied
• Troubleshoot client’s computers and printers problems. Installation and configuration of computers and printers, troubleshoot network connectivity problems, Set up home and small office network for clients.
• Used osTicket- Support Ticket System to track and solve any customer tickets involving computer hardware, software or networking issues.
• Performing diagnosis and resolution of desktop and equipment problems. Recommend and implement corrective solutions for the company
EDUCATION
Bachelor of Science, Information Technology
Western Governors University, Salt Lake City, UT
• Studies focused in network infrastructure design and security
• Emphasis on network management, intrusion prevention Associate of Arts, Computer Engineering Technology Cape Fear Community College, Wilmington, NC
• Studies focused on install, service, and maintain computers, peripherals, networks, and microprocessor and computer controlled equipment.
• Emphasis on operating systems concepts to provide a unified view of computer systems. Special Achievements Organizations
• National scholar scholarship 2011
• Phi theta kappa honor society 2013-Present
• President honors list 2012-2015
• Community services volunteer 2009-2016
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