Microsoft Office Customer Service

Adam(Yuchong) Ye

** ********* ** *.*.

Calgary, AB, T3G 2S2

(C): 780-***-****

E-mail: **********@*******.***

Apr.10th, 2017

Dear Sir or Madam:

I am an applicant applying for the Entry Level position. As a highly-motivated new Grad student, I look forward to join the family at the Your Esteemed Company. This opportunity represents the next step in my career development and would fit in with my long term career goals. I am eager to take on these challenges. I believe that I am an excellent candidate for the position.

I would bring the following knowledge, skills and experience to the position:

University of Alberta, Specialization Mathematics and Economy

Excellent computer skill, knowledge of Software packages, including: Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook; python, Stata, and SPSS.

Experience in customer services, handling cash, and POS.

Effective communication and interpersonal skills, as well as relationship building, ability

to provide guidance and direction to customers.

Well self-organized, self-motivated, reliability, and able to handle multi-task.

Multilingual:

oEnglish

oChinese mandarin and Szechuanese

oCantonese

I look forward to meeting with you to discuss how I could contribute to your department. Thank you for your consideration.

Sincerely,

Adam(Yuchong) Ye

Adam(Yuchong) Ye

44 Hawkcliff PL N.W. Phone: 780-***-****

Calgary, AB, T3G 2S2 E-Mail: **********@*******.***

I am an applicant applying for the Entry Level utilizing my knowledge, skills, and experience in customer services, strong team-work, problem solving, and computer skills, as well as a dedication towards excellent customer service.

Highlights of Qualifications and Skills

Bachelor of Science at University of Alberta

Excellent computer skill, knowledge of Software packages, including: Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook;

Teamwork Skill: Strong work ethic, being effective as a team member, contribute my effort to achieve measurable goal for the team.

Strong communication & interpersonal skills, and willing to take advise, flexible personality. Ensures and maintains client satisfaction with the product and services.

Strong problem solving skills, ability to multi-task and function well under pressure, preserves effectiveness, drive and focus for extended periods of time, while maintaining composure in highly stressful or adverse situations.

Demonstrated financial, technical and mathematical skills and rational thinking.

Understanding and interested in financial product and accounting skill: mutual fund, asset management, mortgage, stock, bonding.

Understanding of Canadian Banking system.

Optimistic personality, open minded, well behaved under different kinds of pressure.

Proficient in statistical tools: Stata, and SPSS.

Experience in customer services, handling cash, and POS.

Learn new skills quickly, and able to apply them efficiently.

Education

University of Alberta, Edmonton. Canada 2012 - 2016

Bachelor of Science in Specialization Mathematics and Economy

Employment History

Coach

Sales Associate 2016 Nov-2017 Mar

Awarded Top selling of the week for many times.

Engage the customer through conversation. Determine the customer’s needs. Provide product knowledge to customers through the features, values and benefits of each product. Actively participate in all programs and procedures that drive sales

Safeway 2012 Jan-Apr

Cashier & Customer Services

Build and maintain positive relationship with customers by addressing their concerns and successfully resolving issues, adapting to different conditions, with increased responsibility

T&T Supermarket 2013 June-Sept

Dairy and Frozen Assistant

Significant increase in customer services experience and communication skill. Friendly and have passion to serve different kinds of customers. Reliable and worked hard with coworkers.

Personal Interest

Reading books, business news, and market analysis article

Badminton, snowboarding, and driving(on racing track)

Stocks(ETF, energy, banks)

Planning to have CFA and/or CSC test on 2017

Contact this candidate