Customer Service Security

MARTHA COLE-CADE

**** ****** *****, *-* • District Heights, MD 20747

Home: 301-***-**** Cell:

Email: **********@*****.***

OBJECTIVE / STATEMENT

My objective is to obtain a position in the area of Security. As a dedicated mother to my family, I am seeking to re-enter the work environment after a stint of non-employment. I am a very focused and determined worker committed to performing tasks with a high level of efficiency and professionalism. I am a very fast learner with strong analytical and planning skills. I work very well within a team and I am very good in high-pressure situations where deadlines need to be met and issues resolved. I also possess excellent oral and written communication skills.

WORK EXPERIENCE

Allied Barton Security – Arlington, VA Dec 2011 – Sep 2015

SECURITY GUARD

Protect property and lives by patrolling the area.

Monitor entrance of property through surveillance.

Identify visitors and ask for appropriate documents.

Guard against theft and maintain security.

Respond to alarms and calls of distress.

Stop suspicious people and ask for identification.

Investigate thefts and file police reports.

Call for aid if necessary.

Use walkie-talkies, pagers, and cell phones to stay in contact with security personnel.

Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

Report rule infractions and violations.

Prevent passage of prohibited articles into restricted areas.

Check purses, pockets, and bags for suspicious items.

Regulate and monitor building systems.

Inspect windows and doors to ensure locks are in place and working.

Unlimited Security – Washington, DC Mar 2003 – Mar 2006

SECURITY GUARD

Performed access control by checking visitor’s badges upon building entrance.

Checked for security violations, hazards, and unauthorized individuals.

Assisted visitors in the location of building employees.

Answered and directed telephone calls to appropriate parties.

Observed and reported incidents and activities at client sites.

Globe Security Services – Washington, DC Dec 2001 – Jan 2003

SECURITY SCREENER

Screened passenger’s luggage to ensure improper articles were not present.

Performed hand wand and physical searches of passengers when necessary.

Made recommendations to manager regarding personnel performance.

Notified law enforcement of criminal acts against civil aviation.

Prepared incident reports and logged pertinent information.

Andrews AFB Mess Hall - Washington, DC Jan 1998 – Dec 2001

FRONT LINE WORKER

Meet daily with Chef to discuss any duties or requirements pertaining to work area

Conduct spot checks and final inspection of kitchen and dining area

Assist with overall cleaning duties

Provide respectful and courteous service to all clients and employees

NCO Club (Bowling AFB) – Washington, DC Jan 1993 – Dec 1997

HOSTESS

Schedules dining reservations and arranges parties or special services for diners.

Greets guests, escorts them to tables, and provide menus.

Adjusts complaints of partrons

Inspects dining room serving stations for neatness and cleanliness

RELEVANT SKILLS

Strong Customer service skills (i.e. addressing/resolving issues, assisting others); Operation of computer systems; Microsoft Office (Word & Excel); Typing (35 wpm)

EDUCATION

McKinley Tech High School – Washington, DC Jun 1984

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