Technical Support Active Directory

POONAM DEEP KAUR

** ********** ***** *********, ** M9W OC2 647-***-**** *****************@*****.***

OBJECTIVE

Recent Graduate of Master’s degree in Electrical and Computer Engineering from University of Windsor, with a Bachelor’s Degree in Electronics and Communication System Engineering. With proven experience and technical knowledge, I am seeking a position in networking and electrical field to utilize my skills and knowledge and be an asset to the company. In-depth knowledge of Electronics and Computer Hardware, a Fast learner with excellent communication and Troubleshooting skills used to accomplish time-sensitive goals in a pressure-driven environment.

CORE SKILLS

Problem Solving

Conflict Resolution

Critical & Analytical Thinking

Leadership

Teamwork

Multi-tasking

Interpersonal Skills

Organization

Decision Making

EDUCATION

Master’s In Electrical and Computer Engineering AUGUST 2015 – SEPTEMBER 2016

University of Windsor – Windsor, ON

Courses: Underwater Intervention, Advance energy storage system for Hybrid and Electrical Vehicle, Secure Electronic Commerce, Engineer’s Military and Society, Advance Energy Storage System for Auto space, Metal Casting Technology and Network Security.

Projects Completed:

Battery Thermal Management System for Hybrid Electric Vehicle.

Hybrid Electrical Vehicle using Lithium Ion Batteries.

Development of Self Calibration for UMSA using Platform B and K type Thermocouples.

Review of development and present state of the Art of Global Ocean Energy.

Bachelor’s Degree in Electronics and Communication Engineering JUNE 2011 – JUNE 2015

guru nanak dev university- india

Courses: Analog communication system, Microprocessor and its interfacing, Basic of Radiating system, Microwave devices, Digital Communication, Engineering graphics and drafting, Electrical engineering, Basic Electronics, Neural network and fuzzy logic designs, Digital Signal Processing, Wireless Communication, Cellular and mobile Communication, Computer Architecture,Digital Electronics, Analog Integrated Circuits, Fiber Optics Communication.

Project Completed:

Automated Power System Project: Performed within a team of four to complete an Automatic Load Shedding System, having both electrical application and software programming. Produced reports and project summaries, along with project/technical requirements.

TECHNICAL PROFICIENCIES

Computer Skills: A+ in progress, Ethernet and IP network, Configuring and Troubleshooting protocols such as

TCP/IP, DHCP, DNS, SMTP, FTP, IPSEC; OSI network model, Knowledge of LAN/WAN

Technologies.

Hardware Skills: Ability to maintain, repair and troubleshoot various hardware issues

Ability to learn new electronic equipment and repair.

Troubleshoot common computer problems that can be resolved without replacing

Internal components.

Software Tools: MS Office Suite, Outlook mail, Citrix/VPN, Virtualization and Active Directory Administration.

WORK EXPERIENCE

TECHNICAL SUPPORT REPRESENTATIVE AUGUST 2016 - NOVEMBER 2016

SUTHERLAND GLOBAL SERVICES (AT & T) – WINDSOR

Provided thorough support in Internet, TV, Email and Phone issues and resolution for AT & T customers through various software as WFE, CRM etc.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

QUALITY INSPECTOR MARCH 2016 – AUGUST 2016

PIC GROUP, WINDSOR, ON

Monitoring and examining each stage of production to meet the standards of presentation and quality.

Distributing written Quality Assurance results to appropriate parties.

Performing Visual inspections, mechanical and functional verification of parts to ensure compliance to set specification.

Collecting and recording accurate data regarding defects.

NETWORK Support TECHNICIAN (INTERNSHIP)

SALIX SOLUTIONS, INDIA

JANUARY 2014 – JULY 2014

LEVEL - 1

Setup of computers, printers, other network equipment when required and maintained accurate office files and records.

Monitored and maintained inventory of computers and network peripherals.

On-Site Technical support for finance department and performed network and application infrastructure monitoring

Troubleshoot Dell Desktop and Laptop issues related to hard drive malfunction, Memory, Video card and Network connection issues.

Provided Technical Support via Telephone, Remote Controlled tools and Email.

Worked with Active Directory Users, Groups and Security access.

Network and Server Monitoring DNS, FTP, SMTP, ICMP, TCP and administered windows 2003 and 2008 servers.

Responsible for Active-Xperts project and completed IT within timeframe.

Data Back-up and Monitoring, Inspected Tape, and disaster recovery.

Performed network and application infrastructure monitoring and acknowledges/escalates alerts that are generated.

VOLUNTEER EXPERIENCE

Orientation Leader, University of Windsor JANUARY 2016 – AUGUST 2016

Helped new students get comfortable with their new environment

Provided new students with campus tours

Informed new students about college facilities and services

~ REFERENCES AVAILABLE UPON REQUEST ~

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