Customer Service Active Directory

David Grimm

**** * ***** **, ********, TX *****

512-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE

Senior Telepresence Engineer, Insight November 2014-October 2016

Configured, Installed, and now managing Telepresence units and infrastructure

Updated IOS versions on Switches, Routers, and Telepresence units

Performed switch and router installation and configuration as needed

Worked on a network team to resolve any network issues encountered

Provided client with reports on supported devices Team Lead, Cisco Telepresence Network Team April 2012-February 2014

Trained network engineers and performed coaching to correct errors

Redesigned the Quality Assurance Program and graded engineers weekly

Resolved network problems as they were escalated to me

Managed a team of 48 engineers daily

Performed troubleshooting for Networks of Fortune 50 companies.

Honed customer service skills

Systems Administrator for JMK Systems April 2010-January 2012

Assembled, installed, maintained, and troubleshot a multitude of servers and firewalls

Managed the networks of approximately 50 clients

Supported a 300 user Citrix Server Farm

Performed On-site work when required and handled faulty hardware returns

Configured and serviced Layer 2 and Layer 3 switches and routers

Installed and configured servers and SCSI RAID arrays in and out of a datacenter

Performed Daily Backups of over 30 servers

Managed User Active Directory Accounts on various Windows Server versions

Created and supported 2500 total Exchange users in 50 locations nationwide

Managed Exchange client configuration using Microsoft Office Outlook 2003 & 2007 Field Technician for The Experts November 2009-February 2010

Traveled t he U.S. performing memory upgrades and on-site troubleshooting

Worked at remote sites with little or no supervision

Regularly worked on computers in areas that required a security clearance ITS Intern for City of Lewisville November 2008-September 2009

Performed troubleshooting on computers owned by the city, and software used by the city

Developed customer service skills by engaging in daily interaction with a diverse user group

Handled faulty hardware returns

Gained proficiency with Microsoft Active Directory Military Police for US Army January 2003-October 2007

● Honed Leadership skills by training soldiers

● Gained a Secret security clearance and worked in environments where it was required

● Performed High Risk Detention Operations at Guantanamo Bay and Leavenworth

● Protected America from all threats, foreign and domestic Skills & Abilities

● TMS

● CMS

● Cisco IOS

● CUCM

● Microsoft Exchange

● Windows Server 2003, 2008, 2012

● Excel

● Telepresence

● Tandberg

● Citrix

● Active Directory

● Sonicwall

● WAAS

● Powerpoint

● Cisco Switches & Routers

● Outlook

● Solar Winds

● Strong troubleshooting skills

● CCNA knowledge and skills

● Strong Windows troubleshooting

abilities

● Great customer service skills

● Goal oriented and Dependable

● Has a Secret Level Security

Clearance

● Works well with TAC

EDUCATION

Computer Network Engineering Major

University of North Texas Denton, TX

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